Role Overview :

We are seeking a Senior Full-Stack Engineer to lead frontend engineering and build high-performance, AI-enabled contact center channels (Outbound). You will leverage enterprise-scale microservices and responsive frontends following API-first principles and AI SDLC practices.

Key Responsibilities :

- Front-end Engineering: Build responsive, high-performance web applications using JavaScript/TypeScript and React/Angular.

- Backend & Solution Design: Design, build, and deploy enterprise microservices (Go/Java, Node.js) handling high TPS with ultra-low latency, high resiliency, and observability.

- Technical Leadership: Serve as a domain SME, drive architecture decisions, perform code reviews, and collaborate across Agile/Scrum teams.

- Operations & Quality: Debug complex issues, manage containerized deployments (Docker, Kubernetes, Helm), and maintain operational reliability using Grafana and telemetry tools.

- AI Integration: Utilize AI Agents and Skills (Codex, Cursor, Claude) for assessment, planning, implementation, testing, deployment, and troubleshooting.

Required Skills & Qualifications :

- Experience: 12+ years in cloud API-based microservices, including 10+ years of core backend engineering and 5+ years in full-stack web application development.

- Frontend Ecosystem: Deep expertise in JavaScript/TypeScript, React/Angular, and SDKs.

- Backend & Data: Strong proficiency in Go/Java, Node.js, Kafka, Redis, and MariaDB/MySQL.

- Cloud & Architecture: Experience with Azure or GCP, CI/CD pipelines, distributed systems design, and RESTful APIs.

- Domain Expertise: Strong background in Telecommunications or Outbound Contact Centers is highly preferred.

- Education: B.E. / B.Tech / M.Tech / M.C.A. in Computer Science or equivalent field.