Senior Manager/Digital Workplace Service Owner

Job Description :

We are looking for an experienced Digital Workplace leader to own and drive the organisations end-user technology ecosystem. This role will be responsible for defining the strategy, governance, operations, and continuous improvement of Digital Workplace services across the enterprise.

The ideal candidate will have strong expertise in Microsoft 365, Intune, endpoint management, identity & access management, IT service management, and digital employee experience initiatives. The role also requires leadership experience in managing large operational teams, driving service transformation, and ensuring high-quality service delivery aligned with business goals.

This is a strategic and operational leadership role focused on delivering a secure, modern, scalable, and user-centric digital workplace environment.

Key Responsibilities :

- Define and execute the Digital Workplace strategy and long-term service roadmap.

- Enterprise Platforms :

i. Microsoft 365

ii. Teams

iii. SharePoint Online

iv. Exchange Online

v. OneDrive

vi. Intune

vii. Endpoint and mobility services

viii. Identity & access management platforms

- Lead service governance, operational excellence, and continuous improvement initiatives.

- Ensure compliance with security and regulatory standards including ISO 27001, GDPR, SOX, and related governance frameworks.

- Service Management :

i. Incident management

ii. Problem management

iii. Change management

iv. Service lifecycle management

- Monitor SLAs, KPIs, service health, and user experience metrics to improve operational performance.

- Partner with engineering, security, HR, procurement, and business teams to enhance employee digital experience and adoption.

- Manage vendor relationships, licensing, budgeting, renewals, and commercial performance.

- Lead automation, optimisation, and innovation initiatives across Digital Workplace services.

- Oversee endpoint/device lifecycle management, patching, compliance, and security controls.

- Manage and mentor a team of 20+ members while driving a high-performance and customer-centric culture.

Required Experience :

- 5+ years of experience in Digital Workplace, End User Computing (EUC), or IT Operations environments.

- 3+ years of experience in Service Ownership, Service Management, or Product Ownership roles.

Technical Expertise :

- Microsoft 365 ecosystem

- Intune / Endpoint Manager

- Azure AD / Entra ID

- Endpoint and mobility management

- Collaboration platforms

- Experience managing enterprise-scale service operations, stakeholders, vendors, and governance frameworks.