Role Overview :

As a Solutions Architect, you will be the technical lead in the customer-facing designing solutions that include architecture, drive integration designs, align technical requirements with Converse's & its partners' capabilities, and enable scalable, cost-effective implementation for our customers (SMB, MidMarket & Digital Service providers).

Your ability to clarify complex integration scenarios, liaise with global customers (US, EU & APAC), and translate their business needs into solutions that can be delivered using our product offerings.

What You'll Do :

E2E Platform Architecture :

- Master Conversive's full stack Product Features, headless APIs, SDK ecosystem, unified API layer, channel adapters (SMS, WhatsApp, RCS, LINE, voice), embeddable components, compliance guardrails, and backend telemetry.

- Design scalable, resilient integration frameworks for CRM platforms (Salesforce, HubSpot, Zoho, Creatio, etc.), voice systems (Dialpad, Aircall), and channel providers ( Vonage).

Customer-Facing Technical Liaison :

- Participate in customer calls (all shifts flexible) to discuss technical solutions approaches, clarify integration constraints, and establish solution impact.

- Develop solution architecture blueprints, sequence diagrams, latency/SLA expectations, error-handling schemas, and field mapping documents.

- Create a thorough solution document for PRDs/BRDs shared by Customers/partners.

Technical Strategy & Delivery Enablement :

- Validate feasibility for integration use cases e.g., WhatsApp templates, sender ID provisioning, identity mapping across channels.

- Prioritize technical scoping across scenarios (bulk campaigns, 1 : 1 messaging, automation workflows, threading).

- Collaborate with Engineering and Product to ensure APIs/SDKs align with customer requirements without compromising platform scalability.

Best-Practice Modeling & Developer Enablement :

- Create reusable templates : OpenAPI specs, code snippets, configuration blueprints, sandbox workflows.

- Evangelize architecture best practices idempotency, versioning, compliance, observability, SSO/SCIM setup across internal teams and partners.

Competitive Intelligence & Innovation :

- Monitor evolving capabilities in market platforms.

- Advise Product and Engineering on strategic opportunities where Conversive can leap ahead e.g., dynamic AI fallback, omnichannel orchestration, and developer experience.

Must-Have Qualifications :

- 15+ years in software architecture, systems integration, or enterprise solutions.

- Engineering exposure on Python, Java, REST API, MySQL RDS, Redshift, Mongo, and frontend stack like React.js.

- Proven expertise in messaging platforms, CRM, CPaaS, or chatbot/AI systems.

- Strong competence in designing robust APIs, middleware, SDK patterns, and event pipelines (e.g., Kafka, RabbitMQ).

- Deep understanding of WhatsApp Business API / A2P/10DLC compliance, template workflows, and identity resolution across channels.

- Fluent in creating OpenAPI-first designs, contracting APIs, and versioning strategies.

- Excellent written/verbal communication; comfortable translating technical architecture to product conversations and executive language.

- Experience working across US and APAC shifts, engaging in customer calls outside standard time zones.