PRINCIPAL ACCOUNTABILITIES :

1. Product roadmap and requirement management :

- Understand business objectives, customer pain points and channel priorities for App and Web journeys.

- Translate business requirements into product backlog, user stories, BRDs, acceptance criteria and release scope.

- Prioritize requirements basis business impact, customer experience, regulatory need and technology feasibility.

- Maintain product roadmap and ensure alignment with POD Head, PMG, Business and Technology teams.

2. Product lifecycle and delivery management :

- Own delivery of assigned digital journeys from requirement discovery to go-live and post-launch monitoring.

- Coordinate with IT, Design, Analytics, Operations, Risk and Compliance teams for timely execution.

- Track sprint progress, dependencies, defects, UAT observations and release readiness.

- Ensure all deliverables are closed as per approved scope, quality standards and committed timelines.

3. Customer journey and UI/UX coordination :

- Work with DCX/UI-UX teams to design clear, intuitive and customer-friendly journeys.

- Review wireframes, screen flows, communication content and customer touchpoints for journey consistency.

- Identify customer friction points and recommend improvements to improve adoption and conversion.

4. KPI monitoring and post-live governance :

- Monitor journey performance through leads, funnel conversion, drop-offs, feature adoption and business output.

- Work with Analytics teams to validate KPI dashboards and highlight performance gaps.

- Drive post-live issue resolution, improvement backlog and course correction actions.

5. UAT, release and change governance :

- Plan and coordinate UAT with Business, Product, Operations and Technology stakeholders.

- Ensure defects are tracked to closure and release sign-offs are obtained before deployment.

- Support release notes, training inputs, SOP updates and communication for new launches.

6. Stakeholder management and governance :

- Facilitate discussions with Business, PMG, IT, COE, Analytics, DCX, Risk and Compliance teams.

- Prepare project updates, risk trackers, milestone status and governance notes for POD Head review.

- Escalate blockers impacting delivery timelines, business performance or customer experience.

7. Team development and execution discipline :

- Guide managers and team members on requirement detailing, UAT discipline, delivery tracking and product governance.

- Establish ownership, review rhythm and documentation hygiene within the product delivery team.

- Must have 7+ years of product management experience, with the most recent 3 years spent owning a consumer-facing product surface (app, web funnel, onboarding, checkout, or equivalent B2C surface).

- Must have a metric-backed track record improving numbers - owned numbers, a steady experimentation cadence (A/B tests, rollouts, readouts), and comfort with analytics: funnels, cohorts, drivers, causal reasoning, measurement hygiene.

- Must be fluent with AI - active, habitual use of AI tools (ChatGPT, Claude, Gemini, Perplexity, or equivalent) in daily product practice.

- Must be able to act as the primary link between business leaders, tech teams, design teams and external partners - communicating roadmap, priorities, trade-offs, and performance readouts to senior stakeholders.

- Must have strong product writing - problem briefs, PRD-lite/user stories, experiment plans, decision logs - and deep working command of Agile frameworks and tools.

- Must be from Top B2C product company (FinTech, InsuranceTech is the priority).