Role Overview :

We are looking for an experienced Senior L3 Support Engineer with strong expertise in Java microservices and cloud-native environments. The role involves troubleshooting complex production issues, performing root cause analysis, providing quick workarounds within SLA, and collaborating with global teams to ensure platform reliability.

Key Responsibilities :

- Troubleshoot and resolve complex production issues escalated from L2 support.

- Perform RCA, identify workarounds, and maintain RCA/Runbook documentation.

- Monitor and diagnose system issues using Datadog and OpenSearch.

- Support REST APIs, backend integrations, and microservices-based applications.

- Develop API validation/automation test cases using Postman and Karate.

- Collaborate with Engineering, Product, Operations, and external vendors for issue resolution.

- Support deployments, configurations, and multi-tenant environments.

- Ensure compliance with SLA requirements and incident management processes.

Tech Stack :

- Java 17, Spring Boot

- PostgreSQL, OpenSearch

- REST APIs, Gloo API Gateway

- Docker, Kubernetes, Kafka

- AWS Cloud Services

- GitLab, GitLab CI/CD, Argo CD

- Postman, Karate

Requirements :

- 6+ years of Application/Production Support experience, including 2-3 years in L3 Support.

- Experience with Datadog, JIRA, RCA documentation, and Runbook management.

- Strong debugging, log analysis, and distributed systems troubleshooting skills.

- Excellent communication and stakeholder management skills.