Job Summary:

We are looking for a Manager, AI & Data Strategy to lead the design, prototyping, and transformation of AI-powered solutions for Marketing Services operations. The role combines AI/LLM/Agent Development, Workflow Automation, Product Ownership, Business Transformation, and Enterprise Systems Integration.

The ideal candidate will have hands-on experience building GenAI/LLM solutions and AI agents, rapidly prototyping AI use cases, automating business workflows, and integrating AI solutions with enterprise platforms. The candidate must also be comfortable working with business and technology stakeholders to translate complex business problems into scalable AI-enabled solutions.

Key Responsibilities:

1. AI, LLM & Agent Development:

- Design and build AI agents, LLM-powered solutions, and agentic workflows for enterprise business use cases.

- Develop rapid AI prototypes/POCs and iterate based on stakeholder feedback.

- Evaluate AI solutions for feasibility, scalability, usability, and business impact.

- Work with AI/LLM technologies, orchestration frameworks, APIs, and enterprise systems.

- Translate successful prototypes toward production-scale implementation.

2. Workflow Automation & Integration:

- Identify manual and inefficient business processes suitable for AI-powered automation.

- Design automated workflows, routing, approvals, intake, and business process solutions.

- Develop or support integrations using APIs, connectors, webhooks, and enterprise integration patterns.

- Assess upstream/downstream dependencies and ensure solutions are technically feasible.

- Integrate AI capabilities with enterprise platforms and business applications.

3. Product Ownership & Business Transformation:

- Act as Product Owner for defined transformation workstreams.

- Gather, document, validate, and prioritize business requirements.

- Translate business needs into user stories, workflows, acceptance criteria, and solution requirements.

- Build and manage product backlogs, priorities, and roadmap activities.

- Analyze current-state processes and design simplified, scalable future-state workflows.

- Identify opportunities for standardization, automation, and operational efficiency.

4. Adobe / Enterprise Transformation:

- Support transformation and migration initiatives involving Adobe Workfront, AEM, Salesforce, and related enterprise systems.

- Partner with Adobe consultants, implementation partners, technology teams, and business stakeholders.

- Help define future-state operating models and workflow blueprints.

- Support technical readiness, integration validation, UAT, rollout, adoption, and post-launch improvements.

5. Stakeholder & Program Leadership:

- Lead workshops, discovery sessions, design reviews, demonstrations, and validation meetings.

- Coordinate activities across business, product, technology, AI, integration, migration, and change-management teams.

- Manage dependencies, risks, decisions, actions, milestones, and delivery readiness.

- Communicate progress, risks, decisions, and recommendations to senior stakeholders.

- Drive solutions from discovery prototype validation implementation.

Mandatory Technical Requirements:

Candidates MUST have demonstrable experience in:

1. AI / Generative AI / LLM / AI Agent Development (3-5+ years):

- Hands-on experience with LLM-based solutions.

- AI agents / agentic workflows.

- GenAI solution development.

- Prompting/orchestration/tool or function calling or similar capabilities.

2. Workflow Automation & Systems Integration (3-5+ years):

- Business/workflow automation.

- API-based integrations.

- Enterprise system integration.

- Automation/orchestration of business processes.

3. Rapid AI Prototyping (3+ years):

- Building AI POCs/prototypes.

- Rapid experimentation and iteration.

- Taking business ideas to working AI solutions.

4. Product / Business Transformation Experience (5+ years):

- Product ownership, business transformation, process transformation, or equivalent.

- Requirements gathering.

- User stories and acceptance criteria.

- Process/workflow optimization.

- Stakeholder management.

Preferred Skills:

- Adobe Workfront, Adobe Experience Manager (AEM), and Salesforce integrations.

- Marketing Operations, Campaign Operations, or Creative Operations.

- MarTech transformation and enterprise SaaS implementations.

- Agile delivery, process mapping, operating model design, RACI/governance, UAT, and change management.

- Python and/or AI development frameworks (LangChain, LangGraph, LlamaIndex, Semantic Kernel or similar).

- RAG / vector databases / embeddings.

- Azure OpenAI, OpenAI, Gemini, Claude, Llama or equivalent LLM platforms.