Role & responsibilities :

Role Summary :

The Network L2 Engineer provides advanced operational support for enterprise network infrastructure, ensuring rapid incident resolution, service stability, and execution of network changes within a 24x7 global operations model.

The role requires strong technical troubleshooting capabilities and close collaboration with L1, L3 teams, and vendors to maintain network performance and meet agreed SLAs.

Key Responsibilities :

- Incident & Event Management : Own and resolve network incidents escalated from L1 or monitoring tools, ensuring timely service restoration and proactive remediation of network events.

- Change Implementation : Execute approved changes across routing, switching, firewall, and load balancing platforms in line with governance and risk controls.

- Operations Support : Deliver BAU network operations across LAN, WAN, and data centre environments, ensuring high availability and performance.

- Escalation & Collaboration : Work closely with L3 SMEs, vendors, and stakeholders, providing clear diagnostics and timely updates during incidents and major outages.

- Service Improvement : Contribute to automation, process optimisation, and knowledge management to enhance operational efficiency and reduce repeat incidents.

Key Technical Skills :

- Networking : Strong expertise in routing (EIGRP, OSPF, BGP) and switching (Cisco ACI, NX-OS, VLANs, VPC, HSRP/VRRP, Catalyst, ASR/CSR).

- Security : Hands-on experience with enterprise firewalls (Fortigate preferred, Checkpoint/Juniper).

- Load Balancing : Working knowledge of F5 LTM/GTM, VIPRION, and application traffic management concepts (VIPs, pools, SNAT, SSL/PKI).

- DNS/HDCP & Proxy : Infoblox DNS/DHCP, Proxy technologies (Zscaler/Bluecoat), and basic automation/scripting.

- Troubleshooting : Proficiency with diagnostic tools (Wireshark, tcpdump, traceroute, nslookup, dig, etc.) for network and application connectivity issues.

- Monitoring & Tools : Experience with network monitoring and automation tools (e.g., Spectrum, NetBrain, Observe, Ansible).

Experience & Profile :

- 6+ years of experience in network operations/support within large enterprise environments.

- Proven ability to operate in 24x7 global support models with strong ownership and accountability.

- Solid understanding of ITIL processes (Incident, Change, Problem Management) and tools such as ServiceNow.

- Strong analytical, communication, and stakeholder management skills, with the ability to perform under pressure.

- BFSI domain exposure is advantageous.