Description :

We are seeking an experienced ServiceNow FSO Banking professional to support a large-scale banking transformation initiative.

Key Responsibilities :

- Work on ServiceNow FSO Banking implementations, enhancements, and support activities

- Collaborate with business and technical stakeholders to gather requirements and deliver scalable solutions

- Configure and customize ServiceNow workflows aligned with banking operations

- Support integration, process optimization, and platform improvements within banking & financial environments

- Participate in solution design, testing, deployment, and post-production support

Required Skills & Experience :

- Strong hands-on experience in ServiceNow FSO Banking

- Experience working with the Financial Services Data Model

- Exposure to one or more banking operational modules such as :

1. Deposit Operations

2. Card Operations

3. Payment Operations

4. Disputes Management

5. Loan Operations

6. Customer Onboarding

- Prior experience working with a ServiceNow Elite or Premier Partner is highly preferred

- Strong understanding of banking processes and ServiceNow platform capabilities

- Excellent stakeholder communication and consulting skills

Certifications Required / Preferred :

- ServiceNow Certified System Administrator (CSA)

- CSM Pro (Customer Service Management Professional)

- FSO Banking Accreditation will be strongly preferred

Additional Details :

- Start Date : End of June / Early July

- Duration : Estimated 6 Months

- Work mode : Remote

- Work Hours : 2 pm to 11 pm IST

- Hours /week : 32-40 hrs per week

- Location : Hyderabad, Pune, Mumbai, Gurugram or Bangalore

Preferred Candidate Profile :

- Experience in enterprise-scale banking or financial services implementations

- Ability to work in fast-paced consulting/client environments

- Strong problem-solving and delivery mindset