Happiest Minds Technologies - Senior Engineer - SailPoint

Job Description :

Role & Responsibilities :

- Running and monitoring User Access Review and certification campaigns in SailPoint Identity Security Cloud (ISC) end-to-end - scoping, launch, reviewer assignment, reminders, escalation, and closure with support from the IAM Manager and IAM Engineering.

- Driving reviewers to SLA, escalating to line managers and skip-level managers when campaigns stall, and scrutinizing low-quality or default "rubber-stamp" approvals so that review decisions are meaningful.

- Investigating and remediating policy violations surfaced by access governance, including the "active individuals without an assigned manager" policy and segregation-of-duties (SoD) conflicts.

- Tracking each campaign's revocations and access changes through to confirmed closure in the target systems, and evidencing outcomes in the Remediation Report.

- Monitoring account provisioning and de-provisioning across SailPoint and Okta, and resolving exceptions, joiner-mover-leaver gaps, and synchronization errors.

- Working with system and application owners to correctly map non-human, service-account, and machine identity ownership in SailPoint.

- Providing ad hoc IAM support to DevOps on Teleport, who own ongoing maintenance of Teleport resources and policies.

- Partnering with other technical stakeholders to roll out and operationalize Teleport within their teams.

- Onboarding new services and servers into Teleport, enabling secure access for both human users and machine identities.

- Monitoring the integration health between SailPoint and connected source systems, and escalating connector, aggregation, and data-quality issues to senior team members where needed.

- Acting as second-level support to the L1 ticket queue for IAM troubleshooting.

- Generating standard and ad-hoc access-governance reports and metrics for IAM leadership, Security leadership, and external auditors.

- Packaging evidence for compliance-automation platforms (e.g., Drata) and external reviews (e.g., EY service account reviews), and validating that controls are operating as designed.

- Documenting and maintaining IAM Standard Operating Procedures, reviewer guides, operational playbooks, and end-user FAQs.

- Supporting audit readiness by collecting evidence, validating control operation, and documenting access-governance activities across the IAM estate (SailPoint ISC, Okta, Microsoft Entra ID, and other SaaS applications).

- Researching improvements to access-review processes, policies, and automation, and translating them into practical, repeatable operational practices.

- Providing technical input to the IAM Manager on access-governance risks, control gaps, exceptions, and process-improvement opportunities.

- Running access reviews and certification campaigns over AI and generative-AI tools (e.g., Microsoft 365 Copilot, approved LLM platforms) and the entitlements, connectors, and data sources they can reach.

- Governing identities, entitlements, and least-privilege access for AI agents, copilots, and agentic/autonomous workloads including their service accounts, API scopes, and tool-calling permissions in SailPoint and Okta.