About the role:

You'll be the technical face of our AI practice the person who turns a client's ambiguous "we want an AI assistant" into a credible, grounded, production-ready solution and then leads the team that builds it.

Our work centers on enterprise conversational and agentic AI assistants that combine hybrid RAG (structured + document retrieval), LLM orchestration and query planning, deterministic business reasoning, and permission-aware, auditable design.

Recent builds include agentic incident-management agents and multi-domain governance and contract-intelligence assistants that reason over enterprise records and documents through a hybrid architecture spanning approved enterprise platforms and Azure OpenAI.

This is a hybrid engineerarchitectlead role.

You'll solution and pitch in pre-sales, stay hands-on in Python, and grow a small engineering team.

What you'll do:

Solutioning & architecture:

- Translate client problems and RFPs into target architectures, weighing platform-native vs. hybrid orchestration vs. external-assistant options and recommending with clear trade-offs on cost, security, latency and governance.

- Design agentic and GenAI patterns end to end: intent/entity extraction, query planning, hybrid structured + document retrieval, deterministic calculation layers, grounded synthesis with citations, and human-in-the-loop action execution.

- Apply "deterministic where you can, generative where you must" keeping governed values (amounts, statuses, scores) computed or retrieved, never guessed.

Demos & client engagement:

- Lead discovery: ask the right business, process and data questions before positioning a solution, and convert answers into scope, assumptions and effort.

- Build and deliver compelling demos and PoCs; present architecture and value convincingly to both technical and business stakeholders.

- Contribute to proposals effort estimation, architecture narrative, licensing assumptions, acceptance criteria and ROI framing.

Hands-on build (GenAI / agentic):

- Build and productionise GenAI/agentic components in Python: RAG pipelines, LLM orchestration, tool/function calling, prompt and evaluation harnesses, retrieval and ranking, and API integration.

- Integrate LLMs (Azure OpenAI and other enterprise-approved models) with enterprise systems via approved APIs, ensuring RBAC, data-residency and audit constraints are respected.

- Stand up LLMOps: prompt/model versioning, golden test sets, evaluation, telemetry, cost monitoring and release gates.

Team leadership:

- Lead and mentor a Python engineering team set technical direction, review designs and code, unblock, and raise the delivery bar.

- Own quality: grounding accuracy, RBAC/no-leakage, hallucination control, and reliable action execution.

What you'll bring (must-have):

- 58 years in software/AI engineering, with recent, demonstrable delivery of GenAI / agentic AI solutions in production or advanced PoC.

- Strong Python and the modern GenAI stack: RAG, LLM orchestration, agentic patterns (planning, tool use, multi-step reasoning), prompt engineering, and evaluation.

- Practical experience integrating LLMs with enterprise systems and cloud AI services (Azure OpenAI or equivalent).

- Solid grasp of NLU/intent classification, vector search/embeddings, and structured-vs-unstructured retrieval design.

- Excellent communication and client-facing presence able to run discovery, present architecture, and demo credibly to mixed audiences.

- Proven ability to solution, estimate, and lead you've owned technical scope and guided other engineers.

- Experience integrating AI into enterprise workflow platforms via APIs, events and middleware, with respect for platform RBAC, governance and audit controls.

Nice to have:

- Experience with enterprise AI governance / responsible-AI controls (RBAC-aware retrieval, prompt-injection mitigation, auditability, NIST AI RMF / OWASP LLM concepts).

- Exposure to open-weight / self-hosted LLMs and model portability strategies.

- Domain exposure to enterprise workflows (ITSM, CLM, vendor/risk, finance) that these assistants serve.

- Pre-sales / consulting background in a partner or SI environment.