The role is responsible for developing and communicating the product vision for a specific IT product, gathering and prioritizing requirements, and maintaining the product backlog. They work closely with the development team and stakeholders to ensure the product meets user needs and business objectives.

Responsibilities :

- Own the technical vision and architecture of the global loyalty platforms, ensuring scalability, performance, and integration across systems.

- Design and implement loyalty solutions for B2B (rebates, bonus schemes, tier programs, contract-based incentives) and B2C (points systems, digital wallets, promotions, and personalized engagement).

- Translate business needs into technical epics, features, and user stories, with strong focus on APIs, system integrations, and data flows.

- Define end-to-end system flows (frontend & backend) for loyalty journeys (accrual, redemption, settlement, engagement).

- Ensure seamless integration with ERP, CRM, e-commerce, pricing engines, and order management systems.

- Design scalable data models and tracking frameworks for both high-volume consumer data and complex B2B financial logic.

- Own and prioritize the product backlog, balancing feature delivery, technical debt, and platform stability.

- Lead Agile development and act as the key technical interface between engineering and business stakeholders.

- Define and execute testing strategies, ensuring quality of business rules, APIs, and financial calculations.

- Manage releases, deployments, and platform operations, ensuring high availability and reliability.

- Ensure compliance with GDPR, IT security standards, and financial governance requirements.

- Support data analytics, reporting, and customer segmentation initiatives.

Requirements :

- Strong technical background in cloud platforms (Azure/AWS), microservices, APIs, and event-driven architecture.

- Experience with system integrations across ERP (e.g., SAP), CRM, e-commerce, and data platforms.

- Ability to design scalable architectures, data models, and complex rule engines.

- Deep understanding of B2B loyalty models (rebates, contract pricing, volume incentives).

- Knowledge of B2C loyalty mechanics (points, promotions, wallets, subscriptions, engagement tools).

- Hands-on experience in Agile methodologies (Scrum/Kanban) and tools like Azure DevOps.

- Strong product mindset combining customer-centric thinking with technical decision-making.

- Excellent communication skills, with the ability to translate complex technical concepts into business language and vice versa.

- Experience working with cross-functional global teams (Sales, Marketing, Finance, IT).

- Knowledge of IT security, identity & access management, and data privacy (GDPR).

- Experience in ophthalmic/optical or manufacturing environments is a strong plus.