Key Responsibilities :

Product Leadership :

- Lead and mentor Product Managers across Customer App and Service Partner products.

- Establish high standards for product management, ownership and execution.

- Build a culture of accountability, customer obsession and continuous improvement.

Business Ownership :

- Own the health and performance of key business funnels, including customer acquisition, booking, fulfilment, partner onboarding, partner productivity, customer and partner experience, retention and cancellations.

- Ensure every product initiative is aligned to measurable business outcomes.

Product Excellence :

- Drive high-quality product thinking, prioritization and PRDs.

- Spearhead product reviews, design reviews, release readiness, acceptance criteria and post-release metrics.

- Continuously improve product quality and execution standards.

Data-driven Product Management :

- Drive data-backed product decisions through funnel analysis, feature success measurement, root cause analysis and experimentation.

- Identify opportunities and recommend product improvements based on customer and business insights.

Stakeholder Management :

- Partner closely with Business, Operations, Engineering, Design and CX teams.

- Drive problem discovery, evidence-based prioritization and proactive stakeholder communication.