ABOUT TRENDAI :

TrendAI, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trusted by the largest enterprises and governments across 185 countries, TrendAI secures the entire organization, from identities to infrastructure to data. AI Fearlessly. Learn more: trendaisecurity.com

POSITION OVERVIEW :

Joining our Technical team, you will be part of a high performance team that focuses on cutting edge technology solutions related to cyber security. As a Solutions Engineer, you will have ample opportunities to get exposed to the breadth of technologies like cloud native application security, DevSecOps, and other emerging areas of cloud.

TrendAI being leaders in unified endpoint security, Network security and email security is creating a wave with its market disturbing offering of XDR, where we are uniquely positioned to be a technology leader having end to end security offerings. That is why in recent Forrest report TrendAI is declared a leader for XDR. At Trend, role of a Solutions Engineer expands from being an evangelist to a cybersecurity consultant. As most enterprises are rushing to adapt cloud technologies and AI-ML driven cyber security solutions, Solutions Engineer creates a very strong relation with customer as a reliable advisor and technologist.

RESPONSIBILITIES :

- Apart from being a technologist, you are expected to understand customer journey with product and its experience and help customer to navigate through it smoothly.

- Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey.

- A strong pillar to build and train sales organisation. You shall be an extremely good story teller and help sales team to sell better and effectively.

- Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.

- Leveraging channel partners by upscaling and training for customer engagement is integral part of the role.

- Conduct routine update on the new product/ technology to the internal sales staff.

- Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how.

- Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking.

- Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution.

- Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner.

- Apply strong problem-solving skills to design solutions that solves the customer problems.

- Developing close relationships to help influence the technical strategy of the customer.

- Deliver training to customer and prospects about Trend Micro solutions.

- Working with company technical support personnel to ensure ongoing quality of support and customer health.

- Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies.

- Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest.

- Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist. Very good public speaking skill will be added advantage to the role.