TekWissen - IT ServiceNow Developer III

Overview :

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. The below client is a global software and cloud solutions provider that helps organizations buy, manage, and optimize their technology through both a marketplace and a comprehensive suite of services

Job Title : IT ServiceNow Developer III

Location : Pune

Job Type : Full Time

Work Type : Onsite

Job Description :

- The Mid-Level ServiceNow Developer (CRM) is responsible for configuring, customizing, and supporting ServiceNow CRM/CPQ solutions.

- This role focuses on implementing workflows, integrations, and enhancements to meet business requirements.

- The developer will work closely with senior team members and business stakeholders to deliver quality solutions and ensure platform stability.

Key Responsibilities :

- Configure and customize ServiceNow CRM/CPQ modules (Leads, Accounts, Contacts, Opportunities, Quotes).

- Develop and maintain CRM workflows, business rules, client scripts, and UI policies.

- Assist in integrating ServiceNow CRM with external systems using REST/SOAP APIs and IntegrationHub.

- Perform data imports and updates for CRM entities using transform maps and import sets.

- Create and maintain CRM dashboards and reports for business stakeholders.

- Collaborate with QA and business teams during testing and deployment phases.

- Troubleshoot and resolve CRM-related issues in a timely manner.

- Document technical configurations and maintain version control using update sets.

- Participate in Agile ceremonies and contribute to sprint planning and backlog refinement.

What Were Looking For :

- Proficiency in ServiceNow CRM/CPQ configuration and customization.

- Strong understanding of ServiceNow scripting (JavaScript, Glide API).

- Experience with ServiceNow workflows, business rules, and UI policies.

- Basic knowledge of REST/SOAP integrations and IntegrationHub.

- Familiarity with ServiceNow reporting and dashboard creation.

- Understanding of ACLs and role-based access controls.

- Ability to troubleshoot and resolve technical issues effectively.

- Good communication and collaboration skills within cross-functional teams.

Qualifications :

- Bachelors degree in Computer Science, Information Systems, or related field.

- Approximately 5 years of IT experience, with at least 3 years in ServiceNow development.

- ServiceNow Certified System Administrator (CSA) preferred.

- Experience with CRM or CPQ modules is highly desirable.

- Familiarity with Agile development methodologies.

TekWissen Group is an equal opportunity employer supporting workforce diversity.