We are seeking a Customer Tech Ops Lead to own the engineering interface between our platform and customers, including customer integrations, onboarding pipelines, internal operations tooling, and production support for customer-facing systems.

This is a hands-on leadership role that combines technical depth with people management. You will lead and develop a small engineering team in India while remaining closely involved in system design, implementation, and operational excellence.

In addition, you will help establish strong engineering standards and practices, bringing a disciplined approach to code quality, documentation, incident management, and operational reliability within a growing team.

Roles and Responsibilities :

- Design, build, and maintain customer data integrations and ETL pipelines

- Lead implementation and technical onboarding for new customers

- Build internal operations tools including workflow automation, ticket triage, and internal portals

- Own production support and participate in on-call for customer-facing systems

- Ensure SLA compliance and maintain high data quality across ingestion pipelines

- Lead and grow a team of 24 engineers over the next 12 months

- Establish strong engineering standards including code reviews, documentation, on-call discipline, and postmortems

Required Skills :

- 812 years of engineering experience with strong hands-on coding skills

- Experience in a scaled tech company or strong engineering organization

- Proven experience building and shipping internal tools and production systems