Project Role : Technology Support Engineer.

Project Role Description :

- Resolve incidents and problems across multiple business system components and ensure operational stability.

- Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.

- Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

- Commvault Backup Administration.

- 12 year(s) of experience is required.

Educational Qualification :

- 15 years full time education.

Roles & Responsibilities :

Service Delivery & Operations Management :

- Lead end-to-end Backup and Storage operations supporting global enterprise environments.

- Manage daily operations across Commvault, Nasuni, and Tintri platforms while ensuring SLA and KPI compliance.

- Drive operational governance, service reviews, risk management, and escalation management.

- Own incident, problem, change, and service request management processes.

- Provide leadership during critical incidents, major outages, DR events, and executive escalations.

- Ensure operational stability and continuous service availability.

Commvault Backup Management :

- Provide strategic oversight of enterprise backup infrastructure.

- Govern backup policies, retention policies, compliance requirements, and recovery objectives.

- Ensure backup success rates, restore readiness, and disaster recovery compliance.

- Lead backup modernization, upgrades, platform optimization, and cloud integration initiatives.

- Review backup health, utilization reports, performance metrics, and capacity forecasts.

Nasuni Storage Management :

- Manage enterprise file storage services based on Nasuni architecture.

- Oversee capacity planning, performance optimization, and storage growth forecasting.

- Ensure availability and performance of NFS and CIFS-based file services.

- Drive governance around storage consumption, data lifecycle management, and operational reporting.

- Coordinate with application and infrastructure teams for storage-related projects.

Tintri Storage Management :

- Lead administration and governance of Tintri VMstore environments.

- Ensure optimal storage utilization supporting VMware-based workloads.

- Oversee storage provisioning, snapshot management, and performance optimization.

- Drive storage capacity planning and technology refresh initiatives.

- Review platform health reports and operational metrics regularly.

Disaster Recovery & Business Continuity :

- Own Backup and Storage disaster recovery strategy.

- Govern DR testing, recovery exercises, failover, and failback activities.

- Ensure adherence to RPO and RTO commitments.

- Establish recovery procedures and validation standards.

- Drive resiliency improvements across the infrastructure landscape.

People & Vendor Management :

- Lead and mentor a team of Backup and Storage Engineers.

- Manage resource planning, onboarding, capability development, and performance coaching.

- Coordinate with OEM vendors, partners, and third-party support teams.

- Conduct technical reviews, knowledge transfer sessions, and operational governance meetings.

- Drive automation, innovation, and process improvement initiatives across the team.

Governance, Compliance & Audit :

- Ensure compliance with security, audit, regulatory, and data protection requirements.

- Drive operational reporting, executive dashboards, and management reviews.

- Lead audit responses, vulnerability remediation, and compliance activities.

- Establish standardized SOPs, runbooks, and operational documentation.

Required Technical Skills :

- Expert-level administration of Commvault Backup Solutions.

- Strong experience with Nasuni File Storage Administration.

- Hands-on experience managing Tintri Storage Platforms.

- Strong knowledge of VMware, virtualization, disaster recovery, and storage technologies.

- Experience with enterprise backup architecture, data protection, and recovery strategies.

- Understanding of NAS, SAN, CIFS, NFS, storage replication, and capacity management.

- Experience supporting large-scale enterprise infrastructure environments.

- Strong ITIL Service Management knowledge.

Preferred Certifications :

- Commvault Certified Professional / Expert.

- Nutanix Certified Professional (Preferred).

- VMware VCP.

- ITIL Foundation / ITIL Managing Professional.

- Azure Administrator or AWS Certified Solutions Architect.

Professional & Technical Skills :

Must To Have Skills :

- Proficiency in Commvault Backup Administration.

- Strong understanding of backup and recovery processes within enterprise environments.

- Experience in managing and troubleshooting backup infrastructure and related software.

- Ability to analyze system logs and performance metrics to identify and resolve issues.

- Familiarity with storage systems and data protection strategies.

- Skilled in coordinating with vendors and cross-functional teams to ensure effective problem resolution.