Role Overview :

Lead high-performing teams ensuring top-notch site operations, driving continuous improvement and establishing robust support processes.

Key Responsibilities :

- Manage on-site and off-site support activities effectively.

- Drive process optimization by designing support SOPs.

- Enhance support outcomes via performance tracking dashboards.

- Lead and mentor support teams for high morale.

- Establish conflict resolution strategies within teams.

- Monitor site KPIs for continuous improvement.

- Conduct root cause analysis for high-impact issues.

Must-Haves :

- 7 - 10 years experience in technical support, site operations, or service delivery.

- 3 - 5 years in a technical leadership/people management role.

- Hands-on L3/L4 escalation, troubleshooting, and RCA experience.

- Experience managing site operations or large-scale technical deployments.

- Experience in automation, robotics, manufacturing, or industrial technology.

Good-to-have :

- Experience with Power BI.

- Excellent communication and stakeholder management skills.

- Strong leadership capabilities and ability to develop teams.