Role :

We are looking for a NOC Technical Escalation Lead to serve as the final technical escalation point for the NOC team across Campus and Security technologies. This role owns critical issue resolution, mentors the L2 team, and acts as the primary technical liaison during high severity customer and internal escalations - including driving calls with vendor TAC and external teams.

Key Responsibilities :

- Act as the final technical escalation point for the NOC team on Campus technologies.

- Own and delegate escalations to the L2 team, driving issues through to resolution.

- Plan and execute technical upskilling initiatives for the NOC team.

- Handle and resolve escalations from both customers and internal stakeholders.

- Lead and drive technical calls with vendor TAC (Aruba, Juniper, Fortinet) and other external teams during critical incidents.

- Serve as a subject matter expert (SME) across core networking and security domains, staying current with new technologies and vendor solutions.

Candidate Requirements :

- Must have 4+ years of total experience in networking / network security engineering, with at least 3+ years directly in a NOC / network operations environment handling L2/L3 escalations.

- Must have served as a senior escalation point, owning and driving critical issues through to resolution.

- Must have experience working directly with vendor TAC teams to resolve complex issues.

- Must have experience mentoring and upskilling junior engineers (L1/L2).

- Must have strong hands-on experience with Wired and Wireless networking, Firewalls, NAC, and SD-WAN.

- Must have working knowledge of vendor platforms - Aruba, Juniper, and Fortinet.

- Must be able to lead and drive technical calls with vendor TAC (Aruba, Juniper, Fortinet) and external teams during critical incidents.

- Must have hands-on protocol-level troubleshooting depth across routing (OSPF/BGP), switching (VLAN, EtherChannel/LACP, loops), 802.1X/RADIUS authentication, SD-WAN, and firewall policy/traffic-flow issues.

- Must act as an SME across core networking and security domains, staying current with new technologies and vendor solutions.

- Must have strong customer-facing communication skills, with the ability to manage high-pressure escalations.

Working Conditions :

- 5 Days Working from Office.

- Notice Period : 30 Days (Maximum).