Job Description:

Role: Technical Delivery Manager - Network

Experience: 8 to 14 years

Only immediate to 15 days joiners required.

Only relevant candidates should apply.

Location (Hybrid): Bangalore, Pune, Delhi NCR, Gurugram, Hyderabad

Shift: US-Aligned Night Shift

Key Responsibilities:

- Lead and manage technical NOC / Network Operations teams across distributed/global environments.

- Ensure network services consistently meet defined SLA and KPI objectives.

- Act as a technical escalation point for major/high-severity network incidents.

- Manage Incident, Problem and Change Management processes in an ITIL environment.

- Participate in client governance and service review meetings as a technical leader.

- Monitor operational performance and drive continuous service improvement.

- Identify process gaps and implement Shift-Left initiatives to reduce unnecessary escalations.

- Coach and mentor junior and senior network engineers.

- Drive quality assurance, process adherence and operational excellence.

- Support client transition, UAT and service onboarding activities.

- Coordinate with internal teams, vendors and clients for timely issue resolution.

- Drive cost optimization, automation and efficiency initiatives.

- Participate in on-call/escalation rotation when required.

Must-Have Skills:

- 8+ years of technical management / leadership experience.

- Minimum 5+ years managing or leading NOC / Network Operations teams.

- Strong experience in ITIL / ITSM-based service delivery.

- Hands-on understanding of enterprise networking environments.

- Strong experience with one or more of the following:

1. Cisco

2. Palo Alto

3. Fortinet

4. Meraki

5. Juniper / Aruba

6. F5

7. Cato

- Strong understanding of Incident, Problem and Change Management.

- Experience managing SLA, KPI and service delivery metrics.

- Strong experience in major incident and technical escalation management.

- Excellent people management, coaching and stakeholder management skills.

- Experience working with global/distributed or follow-the-sun teams.

- Strong client-facing communication and escalation management skills.

- Willingness to work in US-aligned night shifts.