Svitla - L3 Support Engineer - SQL

Description :

- Strong knowledge of at least one programming language Ruby, Golang, Python, React, or JavaScript.

- Knowledge of REST APIs, HTTP protocols, and JSON.

- Experience with AWS

- Knowledge of monitoring tools (e.g., Prometheus, Grafana, AWS CloudWatch).

- Strong problem-solving and debugging skills (logs, APIs, DB queries).

- Familiarity with SQL and database troubleshooting.

- Experience working in Linux/Unix-based environments.

- Understanding of conducting root cause analysis (RCA) and resolving production issues.

- Familiarity with support tools (e.g., Jira) and processes for issue tracking and maintaining Service Level Agreements (SLAs).

- Excellent communication skills to effectively interact with customers and internal teams.

- Ability to work independently and resolve production issues in high-pressure environments.

- Have a willingness to work from 8 : 00 AM to 5 : 00 PM CST.

RESPONSIBILITIES :

- Provide Level 3 support for the company platform.

- Diagnose, troubleshoot, and resolve production issues, ensuring swift resolution to minimize customer impact.

- Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.

- Maintain and troubleshoot MS SQL Server databases, ensuring data integrity, availability, and performance.

- Collaborate with Level 1 and 2 support teams to efficiently escalate and resolve issues.

- Document fixes, enhancements, and issue resolutions to facilitate knowledge sharing and future reference.

- Assist in releasing hotfixes or patches in coordination with the development team.

- Ensure Service Level Agreements (SLAs) comply with response times and issue resolution.

- Share feedback with product and engineering teams regarding product supportability and customer pain points.

WE OFFER :

- US and EU projects based on advanced technologies.

- Competitive compensation based on skills and experience.

- Regular performance appraisals to support your growth.

- 15 vacation days, 10 national holidays, 5 sick days.

- Free tech webinars and meetups organized by Svitla.

- Reimbursement for private medical insurance.

- Personalized learning program tailored to your interests and skill development.

- Bonuses for article writing, public talks, and other activities.

- Fun corporate online/offline celebrations and activities.

- Awesome team, friendly and supportive community!