Business Title : Windows Engineer.

Job Location : Pune.

Experience : 6+ Years.

Employment Type : Full Time.

Shift Timings : Rotational Shift.

Job Description :

- Own Windows 10/11 endpoint administration, troubleshooting and overall endpoint health.

- Manage Windows endpoints using ManageEngine Endpoint Central and other MDMs.

- Manage patch deployment, software deployment, inventory and endpoint compliance.

- Troubleshoot complex Windows OS, hardware, driver, performance, networking and application issues.

- Manage Microsoft Entra ID (Azure AD) joined devices and troubleshoot authentication and access issues.

- Provide L2/L3 support for Microsoft 365 applications including Outlook, Teams, OneDrive and Office.

- Manage application deployment, upgrades, configuration and troubleshooting.

- Handle Windows patching and remediation of critical security vulnerabilities.

- Troubleshoot antivirus and endpoint security-related issues.

- Perform Root Cause Analysis (RCA) for recurring endpoint and application issues.

- Develop PowerShell scripts for automation, troubleshooting and reporting.

- Troubleshoot VPN, TCP/IP, DNS, DHCP and other endpoint networking issues.

- Monitor endpoint compliance, patch status and device health.

- Handle escalated incidents and complex technical issues within defined SLAs.

- Coordinate with software, hardware and security vendors.

- Maintain technical documentation, SOPs and troubleshooting guides.

- Assist with endpoint hardening and CIS/security baselines.

- Participate in endpoint, security and infrastructure improvement projects.

Required Skills :

- Strong hands-on experience with Windows 10/11 administration and troubleshooting.

- Strong experience with endpoint and patch management.

- Hands-on experience with Intune, ManageEngine Endpoint Central or similar platforms.

- Good knowledge of Microsoft 365 and Microsoft Entra ID.

- Strong understanding of TCP/IP, DNS, DHCP, VPN and Windows networking.

- Good PowerShell scripting knowledge.

- Strong understanding of Windows security and endpoint compliance.

- Experience with application deployment and software troubleshooting.

- Strong incident management, troubleshooting and RCA skills.

- Experience with IT ticketing and ITSM processes.

Good To Have :

- Microsoft Defender.

- Zscaler.

- Microsoft Intune.

- SSO / SAML / OIDC.

- Vulnerability Management.

- CIS Benchmarks / Endpoint Hardening.

- ITIL / ITSM.

- Endpoint automation and reporting.

Company Benefits :

- Group Medical Insurance.

- Cab facility.

- Meals/snacks.

- Continuous Learning Program.