Description :

We are looking for a seasoned Software Quality Process Manager (SQA) to build and institutionalize SteepGraphs software delivery quality system from the ground up.

This is a foundational role the first dedicated quality leader responsible for defining, implementing, and governing organization-wide delivery and quality processes aligned with CMMI, ISO 9001, Agile, and DevOps best practices.

You will work closely with Delivery Heads, Project Managers, and Leadership to ensure predictable, high-quality PLM and software project deliveries through consistent templates, metrics, and governance frameworks.

Key Responsibilities :

Process Definition & Standardization :

- Define end-to-end delivery processes covering proposal, estimation, planning, execution, and closure.

- Develop standardized templates for proposals, estimates, kickoff decks, governance packs, and project dashboards.

- Design and implement frameworks for Agile ceremonies, JIRA governance, defect management, and DevOps-integrated QA.

- Establish and maintain a version-controlled QMS repository for all templates, SOPs, and delivery artifacts.

- Ensure consistent process adherence across all PLM and software delivery projects.

Quality & Governance Management :

- Implement and maintain QMS aligned with ISO 9001:2015 and CMMI Level 3+ standards.

- Conduct internal, delivery, and configuration audits, track findings, define CAPA, and ensure timely closure.

- Establish governance structures steering committees, review cadences, escalation mechanisms, and delivery health checks.

- Track and publish key delivery KPIs: defect density, process adherence, productivity, and quality trends.

Change Enablement & Training :

- Drive process awareness and role-based training programs for delivery managers and project teams.

- Promote Agile / CMMI / ISO awareness through workshops and knowledge sessions.

- Lead change management initiatives to improve adoption and institutionalization of new processes.

Continuous Improvement & Business Excellence :

- Identify, evaluate, and drive process improvement and automation opportunities across teams.

- Perform RCA for process deviations and implement preventive measures.

- Benchmark internal practices against industry best practices to continuously advance maturity.

- Support customer audits, RFPs, and external assessments through robust process documentation.

Required Skills & Competencies :

Technical / Process Expertise :

- Strong working knowledge of CMMI, ISO 9001, Agile, and ITIL (as supporting, not core) frameworks.

- Proven experience in QMS implementation, audits, CAPA, metrics dashboards, and process automation.

- Hands-on experience with tools like JIRA, Confluence, MS Office, and Visio for process design and reporting.

- Familiarity with DevOps practices and delivery metrics.

- Exposure to engineering / product development / PLM / ERP project environments preferred.

Soft Skills :

- Structured thinker, process-driven, disciplined, and collaborative.

- Strong stakeholder management and communication skills able to influence delivery leadership.

- Comfortable operating in fast-growing, mid-size setups where you build processes from scratch.

Experience Profile :

- Total Experience : 10- 16 years.

- Relevant : 5+ years in software quality, QMS setup, or delivery process governance.

- Preferred Domains : Product Engineering, PLM, ERP, Digital Transformation, or Software Services.

- Education : BE / BTech / MCA / MBA (Preferred).

- Certifications : CMMI, ISO 9001 auditor, Agile, or Lean Six Sigma (preferred but not mandatory).

Why Join SteepGraph :

- Play a pivotal role in building SteepGraphs Delivery Excellence Framework for PLM and software projects.

- Collaborate with global teams delivering next-gen PLM and digital transformation solutions.

- Opportunity to define and scale processes across business units, impacting quality, governance, and customer success.