Job Description :

Job Title : NOC Engineer.

Locations : Hyderabad | Hybrid.

Why You Will Love It Here:

- Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans.

- Your Future: Provident Fund.

- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays.

- Your Wellbeing: Mediclaim, Term Life Insurance, Accidental Coverage, Employee Assistance Program, Parental Leave.

- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity.

- Training: Hands-On, Team-Customized, including SS&C University.

- Extra Perks: Diwali voucher, Monthly remunerated RnR program.

What You Will Get to Do:

- In this role, you will provide Tier 1 Incident Management support and monitor critical business systems across global data centers.

- Execute and Audit Application, Software Upgrades & configuration.

- Install, configure and Administer Windows Operating Systems and updates on server environments.

- Work in 24X7 Support Environment with rotational Shifts/weekly Offs.

- Provide Tier1 Incident Management support for software production systems and networks, Servers by Monitoring alerts round the clock.

- Investigate Service outages, Incidents, systems issues & log and track in Incident Reporting System.

- Provide continuous surveillance of hardware and software monitoring systems.

- Investigate all alerts.

- Troubleshoot and repair issues, escalate as required following established protocol.

- Install and configure business applications.

- Execute Change Requests for proprietary software upgrades and configurations across enterprise systems.

- Initiate & Drive Incident Call during Major outages.

- Analyze data models to view processes, data flows and trends in the data and make recommendations to improve overall performance.

What You Will Bring :

- 3-4 years of NOC/Command Center/Remote Data Center Operations experience & technology trouble shooting experience.

- 1-2 years of MS Windows software support experience, Application IT infrastructure Monitoring within a customer service setting.

- Excellent written and verbal communication skills.

- Ability to Multi-task Efficiently.

- Ability to complete projects as scheduled.

- Flexible to work in Rotational Shifts.

- Ability to work under pressure with strict attention to detail.

Knowledge/Skills Preferably Required On The Below Tools :

- Active Batch or any other Job Scheduling tool.

- Nagios, Logic Monitor Monitoring Tools.

- Microsoft Windows Patching/Hotfixes.

- Active Directory.

- Familiarity with FinTech Environment processes, flows, trading equities Etc.