Job Description :

Position Overview :

Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment.

Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues.

- Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement.

- Provide on-call weekend support on a rotational basis.

- Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes.

- Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents.

- Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools.

- Proactively automate common tasks to improve efficiency and increase productivity.

- Collaborate with internal and external teams to develop strategic solutions.

- Perform related duties & responsibilities as requested.

Required Qualifications :

- Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint.

- Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment.

- Detailed knowledge and experience installing, troubleshooting and managing desktop hardware.

- Relentless dedication to customer service.

- Works with minimum supervision, proactively follows up on outstanding issues/tickets.

- Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively.

- Strong analytical, prioritizing, interpersonal, problem-solving skills.

- Strong verbal and written communication skills.

- Demonstrated collaborative skills and ability to work well within a team.

- Ability to work in a fast-paced and deadline-oriented environment.

- Self-motivated with critical attention to detail, deadlines and reporting.

- Demonstrated interest in learning about new and emerging technologies.

- Self-directed learner and ability to find solutions to problems they have not encountered before.

- Degree in Computer Science, Engineering or related field or experience.

Nice to have :

- Powershell and Python.

- Network.

- Linux environment.