Sprinklr - Engineering Manager/Senior Engineering Manager

What Does Success Look Like?

We are looking for a Engineering Manager/Senior Engineering Manager to lead and scale a team of high-caliber backend and platform engineers building distributed systems that power our mission-critical CCaaS product. As a technical leader and people manager, you'll be responsible for both technical excellence and organizational health - driving architecture, execution, and team growth in a fast-paced, product-led SaaS environment.

This is a high-impact role for someone who thrives on solving complex engineering problems at scale, enabling a team to operate at their peak, and building platforms that directly drive business outcomes.

Seniority Level : Senior Manager / Hands-on People C Technical Leader

Reports to : Director of Engineering or VP Engineering

Team Size : 815 Engineers (Leads + ICs)

Technology Stack : Java, Spring Boot, Kafka, Redis, MongoDB, Postgres, Kubernetes, AWS

What Youll Do :

Technical Leadership :

- Partner with Architects and Tech Leads to establish technical vision, system design, and long-term architecture.

- Drive engineering excellence through code reviews, design reviews, observability, performance tuning, and SLAs.

- Own end-to-end system reliability, scalability, cost, and maintainability.

People Management :

- Manage, coach, and grow a team of backend engineers across levels.

- Drive career development, technical mentoring, and regular 1 : 1s.

- Foster a high-performance, inclusive culture grounded in ownership, autonomy, and accountability.

- Recruit and onboard exceptional engineering talent; collaborate with TA and interview panel on hiring strategy.

Executions Delivery :

- Drive sprint planning, estimation, and delivery across multiple squads or initiatives.

- Partner with Product and Program Managers to align engineering execution with business goals.

- Set and monitor engineering OKRs, team velocity, and project health metrics.

- Proactively identify tech debt, risks, and improvement areas.

Cross-Functional Collaboration :

- Work closely with Product, DevOps, QA, and Customer Support teams to ensure end-to-end solution delivery.

- Represent Engineering in roadmap planning, executive reviews, and customer- facing discussions (when needed)

What Makes You Qualified?

- 8 to 13 years of total experience, with at least 2+ years in engineering leadership roles.

- Deep experience designing, building, and operating Java-based microservices in cloud-native, distributed environments.

- Strong understanding of backend architectural patterns.

- Proven track record of building and scaling high-performing engineering teams.

- Experience with Kafka, Redis, MongoDB/PostgreSQL, Spring Boot, Kubernetes, REST APIs, CI/CD pipelines.

- Strong communication and stakeholder management skills