Job Description :

About Sonata Software : In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers. As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation playbook.

Job Summary :

The BackOffice Systems Manager has the responsibility to oversee the development, administration, support, and optimization of key enterprise collaboration and communication platforms, including Active Directory (AD), Microsoft Exchange, Office 365, Microsoft Teams, SharePoint, Power platform, Power Automate and Zoom.

Education, Training, Experience and Licensing :

- Bachelor's degree in computer science from an accredited college or university or related field.

- Minimum of ten (10) years of work experience in a related role with experience in enterprise collaboration and communication platforms.

Key Job Responsibilities :

- Manage the day-to-day operations, configuration, and maintenance of Active Directory, Exchange, Office 365, MS Teams, SharePoint, and Zoom platforms.

- Lead system upgrades, patching, and migrations to ensure up-to-date and secure environments.

- Monitor system performance, troubleshoot issues, and implement solutions to optimize system reliability and user experience.

- Collaborate with IT security and compliance teams to enforce policies, manage permissions, and support audits.

- Develop and maintain documentation, SOPs, and knowledge base articles for supported platforms.

- Provide technical leadership and mentorship to junior system / application administrators or support staff.

- Partner with internal stakeholders to understand business needs and deliver scalable collaboration solutions.

- Manage vendor relationships and licensing for associated platforms.

Knowledge, Skills, and Abilities :

- AD, Exchange, Office 365, Teams, SharePoint, and Zoom.

- Strong understanding of identity and access management, email infrastructure, and collaboration tools.

- Strong understanding of AD concepts such as domains, forests, trust relationships, and group policies.

- Hands-on experience with PowerShell scripting and automation.

- Excellent troubleshooting and critical thinking skills.

- Must be available for rotating after hours, including weekends and holidays, on-call schedule.

Leadership Abilities :

- Strategic Thinking.

- Team leadership & development.

- Project management.

- Cross-functional communication.

- Decision-making under pressure.

- Change management.

- Security and compliance leadership.

- Vendor and stakeholder management.

- Problem solving.

Working hours :

- 6 : 30 PM - 3 : 30 AM IST.