Software Engineer/Senior Software Engineer/Consultant

Description :

About the job :

Company Description :

ITARIUM Technologies India Pvt. Ltd., a GTT Data Company, specializes in digitization, providing technology platforms and services for diverse business solutions. The company offers a variety of services, including enterprise solutions, AI platforms, cloud consulting, IoT remote monitoring, and IT strategy, leveraging state-of-the-art web technology, mobile platforms, and micro-service architecture to ensure data security, scalability, and user-friendly interfaces. As a trusted partner for BMC and Salesforce, ITARIUM provides a wide range of professional services across IT Service Management, CRM, and application development. The company emphasizes ITIL-based managed services for automation, proactive operations management, 24/7 support, and innovation enhancement.

1. Digital Workplace & DWP Catalog (DWP-C) :

- Design, configure, and customize DWP service catalog items, workflows, and UI forms.

- Create multi-step approvals, conditional logic, and custom notifications.

- Integrate DWP with ITSM, Innovation Studio, and external systems for unified service experience.

- Work on DWP-C (Catalog) for custom workflow automation and advanced user experience design.

2. Smart IT Customization :

- Enhance Smart IT interfaces through custom fields, overlays, and contextual views.

- Integrate Smart IT with Helix GPT, enabling AI-driven agent assistance and predictive recommendations.

- Optimize incident and change management workflows to align with business SLAs.

3. CMDB & ITSM :

- Implement, configure, and maintain the Configuration Management Database (CMDB) ensuring alignment with ITIL standards.

- Customize and extend ITSM modules (Incident, Problem, Change, SRM).

- Develop auto-assignment rules, categorizations, and integrations that enhance service delivery.

4. Integrations & Helix GPT :

- Build, test, and maintain REST/SOAP API-based integrations with third-party systems.

- Work with Helix GPT to design AI-powered workflows, including natural language-based incident creation, knowledge search, and contextual automation.

- Develop prompt-driven workflows using Helix GPT connectors and Innovation Studio sub-processes.

5. Multitenancy Support :

- Design and configure multi-tenant solutions for global clients.

- Implement data isolation, tenant-aware workflows, and access control mechanisms.

- Manage cross-tenant deployments, ensuring compliance and scalability.

6. Troubleshooting & Support :

- Analyze workflow failures, process errors, and integration issues.

- Review logs, diagnose platform-level errors, and coordinate with BMC SaaS operations when needed.

- Provide post-deployment validation and performance tuning.

Required Skills & Qualifications :

Technical Expertise :

- Strong knowledge of Helix SDK, Java, REST API development, JSON, and SQL.

- Proven experience designing complex process workflows and integration architectures

- Hands-on in Helix GPT configuration and AI workflow design.

Functional Skills :

- Expertise in CMDB, ITSM, and DWP catalog administration.

- Familiarity with Smart IT customization, multitenant architecture, and Helix Platform deployment.

- Solid understanding of ITIL v3/v4 processes.

Soft Skills :

- Strong analytical, troubleshooting, and documentation capabilities.

- Ability to work collaboratively in cross-functional global teams.

Preferred Qualifications :

BMC Certifications in :

- Helix Innovation Studio / SDK Development

- Helix ITSM / DWP-C

- Helix GPT Foundations

- Exposure to CI/CD pipelines for Helix applications.

- Familiarity with Helix Platform containerization (OCP/Kubernetes).