Description :

Snapmint is looking for a proactive and technically strong IT Support Engineer who can manage end-user systems, endpoint security, device compliance, and IT operations across Mac, Linux, and Windows environments. The ideal candidate should have hands-on experience with modern device management tools, endpoint security solutions, and vendor coordination.

Key Responsibilities :

- Manage and support macOS, Linux, and Windows endpoints.

- Administer JumpCloud, Kaspersky, and Safetica platforms.

- Configure device policies, patch management, compliance, and endpoint security.

- Troubleshoot hardware, software, VPN, network, and access-related issues.

- Handle user onboarding/offboarding, asset allocation, and access provisioning.

- Manage software deployment, license tracking, and IT asset inventory.

- Coordinate with vendors for procurement, repairs, warranties, and support.

- Monitor security alerts and ensure timely remediation.

- Maintain IT documentation, SOPs, asset records, and support logs.

- Provide remote and onsite technical support to employees.

Required Skills & Experience :

- Hands-on experience with macOS, Linux, and Windows administration.

- Experience with JumpCloud, Kaspersky, and Safetica.

- Strong knowledge of endpoint security, DLP, device management, and access control.

- Proficiency in troubleshooting OS, network, email, VPN, and user access issues.

- Understanding of Active Directory/Identity Management, patch management, and security best practices.

- Good communication, coordination, and vendor management skills.

Preferred Qualifications :

- Experience in startup or fast-paced environments.

- Familiarity with Google Workspace or Microsoft 365 administration.

- Exposure to automation/scripting tools.

- Relevant endpoint management or security certifications.