Job Description :

About the Role :

We are seeking a detail-oriented, tech-savvy, and customer-centric Product / Solution Specialist to champion product adoption, engagement, and growth within our existing customer base. This pivotal role lies at the intersection of product knowledge, customer success, and sales enablement - playing a critical part in identifying expansion opportunities and driving customer satisfaction through proactive support and solutioning.

Responsibilities :

Sales Support :

- Collaborate with sales teams to understand customer needs and business challenges.

- Participate in discovery sessions, requirement workshops, and customer meetings.

- Provide expert guidance on product features, capabilities, and fit to business problems.

- Deliver high-quality demonstrations.

Solution Design Documentation :

- Prepare and deliver responses to RFPs, RFIs, and technical questionnaires.

- Work with product and engineering teams to create feasible solution configurations.

Product Domain Expertise :

- Maintain deep knowledge of company products, competitive landscape, and market trends.

- Provide feedback to product teams on customer requirements and enhancement opportunities.

- Assist in creating pre-sales assets such as slide decks, solution blueprints, and demo environments.

- Ability to create POCs based on the client's requirements.

Customer Engagement Relationship Management :

- Build trusted relationships with prospects and key stakeholders.

- Act as a technical advisor throughout the sales cycle.

Education Experience :

- Minimum 5 years of relevant experience.

- Preferred from the Ed-Tech domain.

- Ed-Tech Higher Education knowledge is a key advantage.

- Candidates with rich experience in the ERP domain.

- Good communication skills.

Skills Competencies :

- Deep understanding of product lifecycle, Agile development methodologies, and feature prioritization frameworks.

- Strong analytical and critical thinking skills to interpret product usage and customer behavior.

- Excellent written and verbal communication skills.

- Experience in SaaS, customer success, product marketing, or a similar role.

- Ability to understand and clearly explain complex product features and benefits.

- Self-starter with a growth mindset and customer-centric approach.

- Excellent collaboration abilities across cross-functional teams.

- Experience working in fast-paced environments with complex enterprise products.

Desirable Attributes :

- Experience with education software, ERP systems, or large-scale enterprise solutions.

- Familiarity with tools like JIRA.

- Strong presentation skills - able to communicate findings to both technical and non-technical stakeholders.

What We Offer :

At Serosoft, we believe in fostering a culture of innovation, collaboration, and excellence. Discover what makes Serosoft the perfect place to thrive :

- Learning Growth : We support your professional development at every step.

- Cutting-Edge Technologies : Engage in pioneering and innovative projects.

- Global Opportunities : Expand your horizons and work on international assignments.

- Exciting Events Outings : Enjoy vibrant celebrations and team activities.

- Best of Breed Compensation : Competitive pay that rewards your skills contributions.

- 5 Days a Week : Embrace a healthy work-life balance.

- Group Health Insurance : Your health and well-being are our priority.

- Open-Door Policy : Your ideas and feedback are always welcome.

- Beautiful Office in Indore : Work in India's cleanest city, right in the heart of it.