Description :

Woco Group is a global leader in manufacturing high-performance rubber and elastomer components used in automotive applications, including engines, transmissions, chassis systems, and electronics. The company plays a key role in driving innovations that support emission reduction, NVH optimization, and improved vehicle performance.

About Pune Office :

To support IT services for our globally located plants, Woco has established the Pune office as a Global Business Services (GBS) centre, responsible for delivering global IT support and services.

Scope :

This role involves managing the full lifecycle of IT infrastructure, including planning, design, installation, configuration, and maintenance of core systems.

The job requires strong expertise in Omnissa/VMware Horizon, infrastructure integrations, troubleshooting, automation, and scripting.

Additionally, the role includes leading VDI-infrastructure projects, ensuring system performance, and implementing disaster recovery plans. Collaboration with security teams and mentoring junior team members are also key responsibilities.

Key Responsibilities :

- Strong expertise in Omnissa/VMware Horizon (Connection Server, UAG, App Volumes, DEM, Clones, Image/Profile management).

- Infra & integrations : AD/GPOs, networking (TCP/IP, DNS, DHCP, firewalls), storage, vSphere/ESXi.

- Troubleshooting & RCA : user profiles, app packaging/delivery, performance bottlenecks, monitoring/log analysis.

- Automation & scripting : PowerShell, Python, Bash.

- HA/DR knowledge in VDI environments.

- Design, deploy, improve, and manage complex IT infrastructure solutions within the Microsoft stack, focusing on Azure and OnPrem.

- Leads the definition of technical standards

- Manages and monitors the implementation of change requests.

- Lead VDI-infrastructure projects, including upgrades, migrations, and new implementations

- Monitor and maintain system performance, ensuring reliability and optimal operation.

- Implement and manage disaster recovery and business continuity plans.

- Collaborate with security teams to ensure infrastructure security and compliance with industry standards.

- Manages and monitors service delivery; provide advanced technical support and troubleshooting for VDI-Infrastructure-related issues.

- Mentor and guide junior team members, fostering a culture of continuous learning and improvement.

- Stay updated with emerging technologies and industry trends, proposing innovative solutions to enhance our infrastructure.

Project Management :

- Leads, coordinates, and implements IT projects in a global scope.

- Supports projects as a project team member.

- Develops the project plan and manages the execution of the activities.

- Gathers requirements, Prepares functional specifications and technical documents.

- Collaborates with project members and stakeholders in an active manner.

- Defines and implements the service delivery.

Vendor / Partner Management :

- Evaluation of the 3rd party partners.

- Manages vendors and partners in the respective area.

- Coordinates the project plan and execution as well as service delivery with the implementation partner.

Infrastructure Lifecyle :

- Is responsible for full lifecycle management of Woco Infrastructure

- Defines, implement, operate, and monitor the lifecycle.

- Creates and maintains the required technical and user documentation.

- Performs proper service transition to other stakeholders internally / externally.

IT Service Management :

- Is responsible/accountable for the complete service delivery in the respective service areas.

- Makes sure that all services are known, described, and assigned to resources.

- Reviews and optimize the service delivery and provides service delivery reports periodically.

- Manages the priorities, performs escalation, and assigns work.

- Performs service delivery review with the IT teams, Application/Process stakeholders, and businesses periodically.

Compliance :

- Makes sure, that the respective service is compliant policies/standards, ISMS, Data Privacy, etc.

- Trains the service team members in all aspects of IT compliance in the respective areas.

- Provide guidance to business in IT compliance in the respective areas.

IT Assets :

- Maintain current and accurate inventory of hardware, software, licenses, and maintenance contracts in those areas.

- Ensures that company IT assets are maintained responsibly.

- Ensure that all used software is fully licensed and maintenance contracts are in place.

Support & Service :

- Is contact person for the IT team members.

- Trains IT team in the respective service area.

- Optimizes existing IT processes.

Helpdesk / Service Delivery :

- Coordinates, prioritizes, assigns, and escalates issues.

- Analysis and where possible resolves issues.

- Resolves and/or escalates issues in a timely fashion

Education :

- Bachelor / Master University degree in Computer Science, Information or Technology Systems, Engineering or related fields or appropriate working knowledge.

Certification / Licensing :

- VCP-Horizon / EUC certifications.

- Current certifications in MS Technologies, OnPrem & Cloud beneficial

- Certification/Training in project management

Years and Type of Experience :

- 7-years experience in similar position.

- Proven working experience in similar position.

- Cloud or hybrid Horizon deployments.

- GPU/graphics-intensive workload experience.

- Automation/config management tooling.

- Security & compliance frameworks (GDPR, data protection).

- Global / multi-time zone support exposure.

- Knowledge of ITIL processes and best practices.

Key Required Skills, Knowledge, and Capabilities :

- Good English languages skills in writing and speaking.

- Good communication skills, especially with management, businesspeople and IT technicians.

- High level of customer orientation.

- Good organizational and planning skills.

- Willing to travel internationally.