About the Role:

We are looking for a Senior Manager, Product who thinks in customer journeys, is comfortable with data, and is keen to apply AI to real customer problems. You will own journeys end to end, from the first visit to the first order and the long-term SIP.

What you will do:

- Own the mutual fund customer journeys on the NEO app: investing, SIP, SWP and STP, payments, portfolio view and analysis.

- Find where customers drop off between intent and first order, size the problem with data, and run a steady cycle of experiments to improve conversion and repeat investing.

- Identify and shape AI-led features, such as assistants, personalisation and recommendations, that help customers invest with confidence; define quality and safety checks and work with Tech, Compliance and Data to launch and improve them.

- Improve customer experience on the funnel: reduce avoidable contacts and raise CSAT and NPS for mutual fund customers.

- Write clear problem statements, requirements and success measures, and work with Design, Engineering, QA, Analytics and Marketing to deliver on the quarterly plan.

- Work with other product and business teams so that common building blocks are reused rather than built twice.

- Bring in customer feedback, research and competitor learning, and turn them into the roadmap.

- Coach and guide junior product team members as the team grows.

What you bring:

- About 5 years of product management experience, with at least 2 years owning a customer-facing app or journey with measurable results.

- Clear customer-journey thinking: you map the journey, find the friction and fix it with evidence.

- Comfort with data: funnels, cohorts and A/B tests; able to use SQL or analytics tools such as Mixpanel, CleverTap or Amplitude on your own.

- Interest in AI products and practical exposure to them: you have built or worked closely on a chatbot, recommendation, personalisation or LLM-based feature.

- Understanding of customer experience measures such as contact ratio, CSAT and NPS, and how to move them.

- Strong written and spoken communication; you can work with senior stakeholders, Compliance and Operations.

- Graduate degree; MBA or engineering background is a plus.

Good to have:

- Experience in mutual funds, broking, wealth or payments, and knowledge of SIP and investment flows.

- Understanding of SEBI and AMFI rules on investor communication.

- Experience working with Design on mobile app UX, and with Tech on APIs and release planning.

What success looks like:

- Better funnel conversion and more customers starting and continuing SIPs.

- Lower contact ratio, and higher CSAT on the funnel and NPS among mutual fund customers.

- AI-led features that customers use and trust.