Company: GlobalXperts Technology

Job Title: Senior Network Engineer

Experience: 7+ Years

Location: Hyderabad / Bangalore / Gurugram / Chennai

Work Mode: Work from Office / Hybrid

Employment Type: Full-Time

Shift: Rotational IST Shifts (Including Early Morning and Weekend Coverage)

About GlobalXperts Technology:

GlobalXperts Technology is a global IT services and technology solutions provider delivering infrastructure support, network engineering, field engineering, managed services, and professional IT solutions to clients worldwide. With operations spanning 100+ countries, the company focuses on reliable technology delivery and efficient global IT operations.

Job Summary:

We are looking for an experienced Senior Network Engineer to manage, monitor, troubleshoot, and optimize enterprise network infrastructure across global environments. The ideal candidate will have strong hands-on expertise in network engineering, network management tools, and operational support, preferably with experience in Juniper switching, Juniper Mist Wireless, Fortinet SD-WAN, and Cradlepoint routers. The role requires strong troubleshooting capabilities, a proactive approach to network operations, and flexibility to work in rotational shifts aligned with global service requirements.

Key Responsibilities:

- Manage, monitor, and troubleshoot enterprise network infrastructure to ensure high availability and optimal performance.

- Configure, maintain, and support network devices, including switches, wireless infrastructure, SD-WAN solutions, and routers.

- Work with Juniper switches, Juniper Mist Wireless, Fortinet SD-WAN, and Cradlepoint routers.

- Utilize network management systems, monitoring platforms, and operational tools to identify and resolve network incidents.

- Perform root cause analysis (RCA), incident management, and problem resolution to minimize network downtime.

- Monitor network health, performance metrics, alerts, connectivity, and service availability.

- Coordinate with internal IT teams, global stakeholders, vendors, and service providers to resolve complex network issues.

- Follow established incident, change, escalation, and service management processes.

- Maintain accurate technical documentation, troubleshooting records, configuration details, and incident reports.

- Identify recurring issues and recommend improvements to network reliability, monitoring, and operational efficiency.

- Participate in shift handovers, scheduled maintenance, and weekend support rotations as required.

Required Skills & Qualifications:

- Minimum 7+ years of experience in Network Engineering, Network Operations, or Network Infrastructure Support.

- Strong knowledge of enterprise networking concepts, including TCP/IP, routing, switching, VLANs, DNS, DHCP, and network troubleshooting.

- Hands-on experience with network monitoring tools, network management systems, and operational support platforms.

- Experience with Juniper switches, Juniper Mist Wireless, Fortinet SD-WAN, and Cradlepoint routers is highly preferred.

- Ability to troubleshoot network connectivity, performance, availability, and configuration-related issues.

- Experience in incident management, root cause analysis, escalation handling, and operational documentation.

- Strong analytical, problem-solving, communication, and coordination skills.

- Ability to work independently in a fast-paced, global network operations environment.