About the Role:

We are seeking an experienced, proactive Senior IT Manager to join our team at a well-established and renowned name in the retail industry. Headquartered in Thrissur, Kerala, we are looking for a skilled professional to oversee IT infrastructure, secure digital assets, manage key technology vendors, and lead internal tech team.

Key Responsibilities :

Infrastructure & Cloud Management (Azure & Network) :

- Oversee our Microsoft Azure cloud environment hosting Dynamics 365 F & O.

- Manage and optimize network connectivity across HQ and 65 retail outlets.

- Ensure robust backup, disaster recovery, and business continuity protocols are active and tested.

Vendor & Developer Management :

- Act as the primary point of contact for all IT vendors, ensuring high uptime and strict adherence to SLAs.

- Supervise the internal IT support team, network engineers, and newly onboarded in-house Dynamics 365 developers to align tech outputs with business needs.

- Streamline workflows between Zoho CRM, our independent HRMS, and Dynamics 365.

- Work with other integrations like Government and Bank portals, Payment Gateways, etc.

Security, MDM & EDR Implementation :

- Maintain and optimize our existing Sophos firewall and endpoint security.

- Upcoming Project: Evaluate, select, and deploy an MDM solution to manage corporate Android tablets/phones and secure BYOD devices.

- Upcoming Project: Evaluate and deploy an EDR solution across all corporate Windows PCs.

Daily Operations & Support :

- Ensure smooth daily IT operations across all multi-state retail outlets.

- Manage IT asset procurement, lifecycle, and budgeting.

Requirements :

- 8+ years of experience in IT management, preferably in a retail or similar industry.

- Strong understanding of Azure Cloud administration.

- Familiarity with ERP ecosystems (Dynamics 365 F&O experience is a significant plus).

- Good concepts in Networking, Firewalls (Sophos preferred), and Endpoint Security.

- Prior experience implementing MDM (e.g., HexNode, ManageEngine) and EDR tools.

- Fluency in Malayalam.

- Ability to relocate to Thrissur, Kerala.

Benefits :

- Opportunity to work with a well-established and renowned name in the jewellery retail industry.

- Chance to lead a lean infrastructure team and drive critical upcoming projects.

- Collaborative and dynamic work environment.

- Competitive salary and benefits package.