Job Title : Senior IT Executive

Location : Nariman Point, Mumbai

Industry : Pharmaceutical Manufacturing

Experience : 5+ Years

Qualification : B.Sc. / B.Com or equivalent

Notice : Immediate to 15 days

Job Summary :

We are looking for an experienced Senior IT Executive to independently manage and support the organization's IT infrastructure across the Head Office and Manufacturing Plant. The ideal candidate should have hands-on expertise in system administration, network management, cybersecurity, Office 365 administration, ERP support, vendor management, cloud technologies, and IT operations to ensure seamless business continuity.

Key Responsibilities :

IT Infrastructure & System Administration :

- Manage and maintain the complete IT infrastructure (hardware, software, servers, desktops, laptops, printers, and peripherals) for the Head Office and Factory.

- Ensure maximum uptime, performance, and availability of all IT systems and applications.

- Install, configure, troubleshoot, and maintain Windows-based systems and enterprise applications.

Network & Security Management :

- Manage network infrastructure, firewalls, internet connectivity, Wi-Fi, VPN, and data security.

- Ensure data protection through regular backups, disaster recovery planning, and cloud backup monitoring.

- Implement and maintain IT security policies, antivirus solutions, and cybersecurity best practices.

- Monitor system performance and proactively resolve security vulnerabilities.

Microsoft 365 & ERP Administration :

- Administer Microsoft Office 365, including Exchange Online, Outlook, Teams, SharePoint, OneDrive, and the Microsoft 365 Admin Portal.

- Monitor and support ERP applications, cloud ERP servers, EPABX systems, and PRI lines.

- Basic knowledge of Microsoft Navision / Business Central will be an added advantage.

IT Procurement & Vendor Management :

- Manage procurement of IT hardware, software, licenses, and related infrastructure.

- Evaluate new software solutions and recommend technology upgrades.

- Coordinate with vendors for AMC, warranty support, installations, and maintenance.

- Negotiate commercial terms and ensure timely delivery of IT products and services.

Technical Support :

- Provide Level 1 & Level 2 technical support to users across departments.

- Resolve hardware, software, network, email, printer, and application-related issues.

- Ensure timely closure of IT support tickets while maintaining high service standards.

Website & Digital Support :

- Manage the company's website and coordinate regular content updates.

- Monitor basic SEO activities to improve website visibility and performance.

IT Governance & Process Improvement :

- Develop and maintain IT policies, SOPs, and documentation.

- Research emerging technologies and recommend innovative solutions to improve operational efficiency.

- Ensure compliance with organizational IT standards and best practices.

Candidate Requirements :

- Bachelor's Degree (B.Sc. / B.Com or equivalent).

- Minimum 5 years of experience as a System Administrator or IT Executive.

- Strong knowledge of Windows Server, Active Directory, Networking, Firewalls, Microsoft Office 365, Cloud Backup, and IT Security.

- Experience in ERP administration and infrastructure management.

- Basic knowledge of Microsoft Navision / Business Central is preferred.

- Good understanding of website management and basic SEO.

- Excellent written and verbal communication skills in English.

- Candidate must be a permanent resident of Mumbai.