Were looking for a leader to build and scale Sprintos Managed Services function from the ground up. In this role, youll drive implementation consulting, risk and privacy assessments, policy reviews, internal audits, and security assurance programs while establishing strong governance, repeatable processes, and commercial accountability.

What Youll Do:

Build the function:

- Create delivery operating model: intake, scoping, SOWs, QA, SLAs, change control, and reporting.

- Build reusable IP: templates, playbooks, mapping libraries, workshop agendas, and QA rubrics.

- Hire and lead a team of specialists; build service-line pods over time.

Deliver and scale service lines (phased):

- Phase 1: framework digitisation & control/check mapping inside Sprinto.

- Phase 2: packaged services for risk assessment, privacy (DPIA), policy review, internal audits, and audit readiness support.

- Phase 3: scale into security assurance programs and partner-led offerings (e.g., VAPT program management, vendor governance, QA, and customer outcomes).

Own commercial outcomes:

- Define service packaging and pricing models (fixed-fee tiers, retainer options where relevant).

- Own utilization, margins, capacity planning, delivery forecasting, and predictable throughput.

- Partner with Sales/SE/CS to attach services appropriately and improve enterprise deal conversion + retention.

AI-enabled service productisation:

- Create AI-assisted playbooks for repeatable services (DPIA, risk assessment, policy review, internal audit checklists).

- Build structured input forms/checklists that juniors can fill out, enabling consistent output.

- Define QA guardrails (mandatory source inputs, validation steps, human approval gates).

- Maintain an internal library of prompts/templates and continuously improve them based on audit/customer feedback.

Ensure quality and manage risk:

- Establish acceptance criteria and review mechanisms for deliverables.

- Define boundaries and disclaimers to avoid uncontrolled liability.

- Build partner qualification standards and a QA framework for third-party-delivered services.

What Were Looking For:

Experience:

- 36+ years in GRC/security consulting, audit/advisory, or building managed compliance programs.

- Demonstrated experience building/scaling a services practice or delivery org (0?1 to repeatable).

- Strong experience with enterprise customers and multi-stakeholder delivery.

Domain mastery:

- ISO 27001, SOC 2, GDPR; strong risk assessment experience.

- Privacy assessments (DPIA) hands-on.

- Comfort with complex frameworks like FedRamp, HITRUST, NIST family and regional regulations.

Proficiency in building AI-enabled workflows:

- Demonstrated ability to use AI tools (e.g., ChatGPT-style workflows) to reduce manual effort and standardize deliverables.

- Ability to translate domain expertise into reusable templates and guided systems.

- Strong judgment around accuracy, confidentiality, and review requirements.

Operator strengths:

- Ability to productize services (packages, deliverables, QA, SLAs).

- Strong commercial ownership: pricing, margins, capacity planning.

- Excellent written communication and workshop leadership.

- Strong decision-making in ambiguity, without scope creep.

Preferred:

- Prior leadership of multi-service GRC offerings (risk, privacy, internal audits, readiness).

- Experience in auditing and implementing GRC frameworks.

- Certifications (good to have): ISO 27001 LA/LI, CISA, CISM, CISSP or PCI QSA.

Success metrics:

- Services revenue growth trajectory toward the long-term contribution target.

- Delivery cycle time, rework rate, QA pass rate, customer satisfaction.

- Utilisation and gross margin improvement via reuse and standardisation.

- Attach rate (services + product), deal unblock impact, retention uplift.