As an SD-LAN Operations Engineer will be responsible for the operation, maintenance, and support of Software-Defined Local Area Network (SD-LAN) environments. Role will involve ensuring the seamless functioning of SD-LAN components, resolving network issues, and implementing upgrades to enhance network performance and reliability. Working closely with other IT teams to deliver high-quality network services and provide technical expertise in SD-LAN technologies.

Flexible Working Schedule including after-hours changes and participating in an on-call rotation. Hands-on experience on below SD-LAN products, minimum one product experience is must :

Cisco: Cisco DNA Center, DNA Assurance ,Cisco Catalyst 9000 Series Switches, Cisco SD-Access, Cisco APs, Cisco ISE (Identity Services Engine).

Aruba: Aruba Central, Aruba AirWave, Aruba NetEdit, Aruba CX Series, APs Aruba ClearPass.

Juniper: Mist Systems, Marvis Virtual Network Assistant, Mist Cloud, Juniper EX Series Switches, Mist AP Series (Access Points). Contrail Networking , Contrail Insights

VMware: VMware NSX, VMware vRealize Network Insight (vRNI), VMware SD-WAN Edge, VMware vRealize Automation, vRealize Operations Manager

Fortinet: FortiGate Secure SD-LAN, FortiSwitch, FortiAP Devices, FortiManager, FortiAnalyzer

Key Responsibilities :

- Monitor, maintain, and support SD-LAN environments.

- Perform routine network health checks and maintenance to ensure optimal performance.

- Troubleshoot and resolve network incidents, minimizing downtime and service interruptions.

- Performing routine tests on an assigned system and reporting results

- Implement network changes and upgrades in accordance with change management policies.

- Software tools that provide visibility into network performance, security, and usage.

- Enable proactive management and troubleshooting of SDLAN network issues.

Troubleshooting Expertise :

- Good knowledge in routing (29xx/39xx/ASR etc) and switching (3750/3850/4500/6500 etc)

- Expertise in troubleshooting Load balancers (Cisco ACE, F5 LTM/GTM)

- Expertise in troubleshooting WAN Optimizers

- Detailed knowledge in essential services for DC, such as DNS/DHCP/NTP and IPAM

- Good knowledge in SDN (ACI/NSX) (Nexus: 9k, 7k, 5k, 2k, 1k)

- Good knowledge in WAN, MPLS and Internet technologies

- Good knowledge in cloud (Public, private and hybrid)

- Strategic problem solving skills

- Systematic troubleshooting skills

- Deep dive in to detailed analysis with high degree of technical knowledge to solve complex technical problems for Software Defined Networking (SDN) & Network Virtualization

- Over all trouble shooting skills including, Compute/Virtualization, Network, Security and DDNI

- Troubleshooting and repairing network issues, as well as developing, applying and enforcing best practices and policies

- Effectively communicating details complex problems to various teams and members

- Hand-on experience on Create virtual networks - Assign scalable groups to virtual networks

- Define access policies between scalable group

- Define security policies between each source and destination group, verify and push policy

- Defining fabric edge as well as control plane and border functions.

- Understanding of transport protocols, routing protocols, and security/authentication protocols at all layers of the OSI model with emphasis on TCP/IP are essential.

- Must have knowledge networking features and protocols such as EIGRP, RIP, OSPF, BGP, VTP, STP, Ether channel, 802.1Q trunking, HSRP, QoS, multicast, RADIUS/TACACS+, SNMP, T-1/E-1 T3/E3, Metro Ethernet, BRI/PRI, and MPLS

- Juniper routing and switching knowledge

- Juniper Security knowledge (SRX)

Hands-on experience on SD-LAN Controller for :

- Centralized management platform that orchestrates the entire SD-LAN environment.

- Provides a unified interface for network configuration, policy enforcement, and monitoring

- Managed and configured End Point devices centrally through the SD-LAN controller

- Network device connectivity, Switches to Support for automated provisioning, policy enforcement, and segmentation

SD-LAN Orchestration Software :

- Software that automates network configuration, management, and optimization.

- Works in conjunction with the SD-LAN controller to streamline operations.

- Component that enforces network policies such as access control, quality of service (QoS), and security rules

Security Services :

- Additional security features integrated into the SD-LAN environment, such as Network Access Control (NAC), Intrusion Prevention Systems (IPS), and Secure Sockets Layer (SSL) inspection.

- Good knowledge in Security environment, such as Firewalls, Proxy servers, SSL offloading, VPNs etc

Communication :

- Excellent written and verbal communication

- Conducting brainstorming sessions to resolve complex issues with the team

- Good inter personal skills to manage clients. Must be able to clearly communicate with the customer and be able to present solutions to customers.

- Flexible and adaptable in meeting global delivery requirements.

- Aptitude and desire to learn

Other Skills/Qualifications/Certifications :

- ITIL foundation level certification

- CCDE/CCIE/JNCIE certification preferred

- CCDP/CCNP

- Any other certifications like JNCIA, ACE, ASE, load balancer, Proxy, Wireless, Voice is advantageous

- Engineering Graduate