Required Technical Skills :

- SailPoint ISC Expert-Level Platform Knowledge Deep, hands-on expertise across all SailPoint ISC capabilities : identity lifecycle, certifications, SoD, role management, RBAC, connector framework, rule writing, and reporting API.

- Must be able to review and approve any configuration change made by the engineering team.

- IGA Architecture Multi-Tenant Managed Services Experience architecting IGA solutions for multiple concurrent clients including multi-tenant SailPoint ISC design, connector reuse strategies, shared rule library management, and capacity planning across the identity pool.

- Onboarding Automation Oversight Full understanding of the onboarding automation playbook able to review, approve, and improve the scripts, config templates, and test suite.

- Does not execute routinely but must be able to step in for any phase.

- SLA Framework Design & Management Experience designing and operating SLA frameworks for managed services : response time thresholds, breach alerting, ITSM integration, and monthly SLA reporting.

- Ability to analyse SLA performance trends and drive improvements.

- Technical Quality Assurance Ability to conduct configuration reviews, rule code reviews, and test suite reviews across all active client environments.

- Identifies risk before it becomes an incident.

- Delivery Tooling Stack Proficiency with : SailPoint ISC admin plane, ITSM (ServiceNow/Jira), Git (for onboarding repo management), Python (to read and understand automation scripts), and reporting tools for performance dashboards.

- Managed Services Commercial Awareness Understanding of how the three-layer cost and margin model works (tech, build, ops), how tier pricing translates to delivery cost, and what the financial impact of team scaling decisions is on practice profitability.

Required Certifications :

- SailPoint Identity Security Leader (ISL) must hold at hire.

- SailPoint IdentityNow Engineer must hold at hire.