Job Summary :

We are looking for an RSA Identity Governance & Administration (IGA) professional with 7+ years of hands-on experience in supporting and maintaining IGA solutions and onboarding new applications into the platform. The ideal candidate will have a good understanding of RSA IGL/IGA (Aveksa) architecture, workflows, connectors, and troubleshooting, and will be responsible for ensuring smooth day-to-day operations, issue resolution, and application integrations as part of IGA lifecycle management.

Location : Mumbai/Bengaluru/Hyderabad - 5 days office - general shift

Key Responsibilities :

1. Operational Support :

- Monitor, troubleshoot, and resolve production issues related to RSA IGA components (Aveksa Server, Connectors, Agents, etc.).

- Handle user access requests, approvals, certification campaigns, and provisioning/de-provisioning activities.

- Perform root cause analysis for recurring incidents and implement permanent fixes.

- Coordinate with infrastructure, AD, and application teams for issue resolution.

- Perform health checks, patch updates, and maintenance activities to ensure system stability.

- Prepare and maintain support documentation, runbooks, and SOPs.

2. Application Onboarding :

- Work with application owners and business stakeholders to gather access management and entitlement details.

- Design and configure new application integrations within RSA IGA (using OOTB connectors like AD, DB, LDAP, or custom collectors).

- Create and modify data collectors, rules, workflows, and forms as per application requirements.

- Conduct end-to-end testing for onboarding, provisioning, and certification processes.

- Maintain and update metadata for onboarded applications (access matrix, entitlement mapping, ownership, etc.).

- Ensure adherence to organizations IAM governance and compliance standards during onboarding.

3. Documentation and Reporting :

- Maintain accurate documentation for onboarding, integration configurations, and change management activities.

- Generate operational and compliance reports from RSA IGA as required.

- Support audits by providing required evidence and system information.

Required Skills & Qualifications :

- Bachelor's degree in computer science, Information Technology, or related field.

- 5+ years of experience in RSA IGA (Aveksa) or any other Product (such as Saviynt, Oracle Identity, Microsoft Identity, IBM ISIM, Arcon), except SailPoint implementation and support.

- Candidates must be willing to learn RSA Aveksa.

- Hands-on experience with RSA IGA workflows, collectors, connectors, and entitlement management.

- Good understanding of Active Directory, LDAP, Databases (SQL/Oracle), and application access models.

- Experience in troubleshooting provisioning failures, workflow errors, and access review issues.

- Familiarity with access request, certification, and role management modules in RSA IGA.

- Basic knowledge of Linux commands and SQL queries for log analysis and backend troubleshooting.

- Strong analytical and problem-solving skills with attention to detail.

- Ability to work collaboratively in a support team environment with cross-functional teams.

- Communicate to stakeholders of the issue and resolutions.

Preferred / Good to Have :

- Exposure to REST/SOAP APIs and custom connector development.

- Experience in automation scripting (Shell, Python) for repetitive IAM tasks.

- Understanding of Identity lifecycle management and governance processes.

- RSA Certification (e.g., RSA IGA Implementation or Administration) would be an added advantage.

Soft Skills :

- Strong communication and coordination skills.

- Ability to prioritize and manage multiple tasks simultaneously.

- Ownership mindset with willingness to learn and take initiative.

- Documentation and process-oriented working style.

Key Deliverables :

- Stable and well-maintained RSA IGA environment.

- Timely resolution of incidents and service requests.

- Successful onboarding of new applications within defined SLAs.

- Updated operational and configuration documentation.