Role & Responsibilities:

About the Role:

We are seeking a driven and technically versatile RPA Support Engineer to join our Robotic Process Automation team. This role sits at the intersection of development, Level 3 support, and business process automation. The ideal candidate brings solid Python development skills, working knowledge of C# and VB, strong RPA/BPM platform experience, and the ability to independently gather requirements, develop solutions, and resolve production issues with minimal supervision.

Key Responsibilities:

Development & Automation:

- Design, develop, and maintain RPA bots and BPM workflows to automate business processes end-to-end.

- Write Python scripts and automation logic; leverage C# and VB code where required by the RPA platform or integration needs.

- Build and enhance automation solutions across RPA and BPM platforms, ensuring scalability, maintainability, and reusability.

- Test automation builds against defined business requirements and validate outcomes before deployment to production.

Production Support & Helpdesk:

- Serve as Level 3 support for RPA and BPM solutions in production, performing root cause analysis and timely resolution of incidents.

- Manage helpdesk tickets related to automation failures, bot exceptions, and process disruptions; coordinate with business teams for quick recovery.

- Monitor bot health, execution schedules, and exception queues; proactively identify and address recurring issues.

- Maintain detailed incident logs, support documentation, and resolution runbooks.