Reveille Technologies - Senior System Reliability Engineer - Application Support

Description :

You will not just react to incidents; you will actively engineer them out of existence by building resilient monitoring frameworks, automating repetitive operational tasks (to eliminate toil), and optimizing our cloud infrastructure and deployment pipelines.

Key Responsibilities :

- Drive end-to-end resolution of high-priority production issues, ensuring tight alignment with SLA/OLA targets.

- Lead post-mortem investigations following major incidents to identify structural bugs, code flaws, or infrastructure vulnerabilities, preventing recurrence.

- Ensure absolute compliance with standard ITIL/ITSM processes covering Incident, Problem, Change, and Release Management frameworks.

- Troubleshoot complex, multi-tiered enterprise application stacks hosted across Linux environments.

- Utilize intermediate-to-advanced Linux CLI commands and Shell Scripting alongside SQL queries to extract diagnostic data from databases and file systems.

- Support and optimize large-scale big data environments including Apache NiFi, Hadoop, and distributed data frameworks.

- Design and build custom alerts, transaction dashboards, and synthetic monitoring steps within Enterprise Observability tools (Splunk, Dynatrace, or similar APMs).

- Contribute to building centralized event-driven telemetry frameworks that correlate logs, traces, and metrics to trigger automated self-healing scripts.

- Write and maintain reusable, scalable infrastructure-as-code and configuration scripts using Ansible or Chef to standardize production environments.

- Manage, optimize, and secure automated Jenkins CI/CD pipelines using Groovy DSL and YAML workflow configurations.

- Standardize source code practices and branching strategies within distributed environments like Git /Bitbucket

- Monitor, scale, and optimize core cloud infrastructure components hosted on Microsoft Azure.

- Track cloud system capacity, identify performance bottlenecks, and recommend architecture optimizations to enhance system reliability.

Required Skills & Qualifications :

- Operating Systems & Scripting : Expert-level command of Linux systems coupled with hands-on Bash/Shell scripting for operations automation.

- Strong proficiency in Jenkins (Pipeline-as-code, Groovy, YAML) and Git / Bitbucket.

- Hands-on engineering experience using infrastructure automation tools like Ansible or Chef.

- Proven operational familiarity with Microsoft Azure (VMs, Networking, Storage, Monitoring).

- Robust experience navigating platform metrics and building analytical dashboards in Splunk or Dynatrace.

- Sound capability in writing SQL scripts for system verification and backend health audits.

- Clear structural understanding of ITIL/ITSM best practices.

- Deep background operating concurrently across Production Support and DevOps Delivery frameworks.

- Familiarity with Apache NiFi pipelines and Hadoop clustering.

- Calm under pressure; capable of leading high-stakes incident bridge calls with cross-functional technical teams.

- Intolerant of repetitive manual work; constantly seeking opportunities to automate operational tasks.

- Ability to clearly articulate complex infrastructure outages to senior stakeholders in plain, business-centric terms.