Role : Engagement Manager - Conversational AI

About the Role :

We are looking for an experienced Engagement Manager - Conversational AI to lead strategic client engagements and drive the delivery of innovative Conversational AI and Generative AI solutions.

The ideal candidate will have a strong understanding of Conversational AI, GenAI, LLMs, and enterprise customer experience solutions, combined with excellent client management, stakeholder management, and delivery leadership skills.

Key Responsibilities :

- Own and manage end-to-end Conversational AI engagements, from discovery and solutioning through delivery and implementation.

- Act as the primary point of contact for clients, building strong relationships with business and technology stakeholders.

- Lead teams delivering chatbots, virtual assistants, voice bots, GenAI and LLM-powered conversational solutions.

- Understand client business challenges and translate them into scalable AI-driven solutions.

- Drive project planning, delivery, governance, risk management, and overall engagement success.

- Collaborate with engineering, data science, product, and business teams to deliver high-quality solutions.

- Lead client workshops, requirement discussions, solution presentations, and executive-level reviews.

- Identify opportunities for account growth, cross-sell, and new AI initiatives within existing client engagements.

- Ensure projects meet agreed timelines, quality standards, and business outcomes.

- Stay current with emerging technologies in Generative AI, LLMs, RAG, AI Agents, and Conversational AI.

Required Skills & Experience :

- 10+ years of overall experience, with strong experience in client-facing engagement/delivery roles.

- Proven experience in Conversational AI / Chatbots / Virtual Assistants / Contact Center AI.

- Strong understanding of Generative AI, LLMs, RAG, Prompt Engineering, and AI Agents.

- Experience with conversational AI platforms such as Google Dialogflow / Dialogflow CX, Vertex AI, or similar platforms.

- Strong experience managing enterprise clients and multiple stakeholders.

- Excellent communication, presentation, negotiation, and stakeholder management skills.

- Experience managing cross-functional technology teams and large-scale projects.

- Strong understanding of AI solution architecture and the ability to work closely with technical teams.

- Experience in consulting, solutioning, pre-sales, or business development is an added advantage.