Position : Proxy Engineer (Netskope)

Overall/Total Experience : 3 - 5 years

Location : Navi Mumbai

Working Days : 6 Days from Office

Notice Period Requirement : 30 Days (Maximum)

Client's Company Size : Startup / Small Enterprise

- Must be comfortable with a 24/7 NOC rotational shift environment

Roles & Responsibilities :

- Manage and administer PROXY solutions in a 24/7 NOC environment.

- Handle incident, problem, service request, and change management for PROXY setup.

- Assist with day-to-day BAU and MACD configuration changes.

- Proactively monitor network infrastructure using monitoring tools to isolate events before service degradation.

- Support incident monitoring and incident analysis/response initiatives.

- Coordinate with users to resolve trouble tickets and troubleshoot OSI Model layers 1, 2, and 3.

- Conduct daily performance checks, periodic audits, and compliance verification.

- Perform immediate troubleshooting for network outages as reported by users and operational personnel.

- Deploy and maintain access and security policies for PROXY solutions.

- Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration.

- Maintain device configuration backups as per agreed schedule.

Candidate Requirements :

- Must have 2+ years of overall network security experience, with at least 2 years managing Proxy solutions, including hands-on experience with Netskope.

- Must have experience in incident, problem, service-request, change, configuration, and capacity management of a Proxy setup, assisting with day-to-day BAU MACDs and configuration changes, and maintaining SLAs for incidents in the queue.

- Must have experience using network monitoring tools to isolate events before service degradation, supporting incident monitoring/response, resolving trouble tickets with users, and performing immediate troubleshooting for outages.

- Must have proficiency in Proxy management across Windows, Linux, and Unix environments, with knowledge and understanding of policies and exceptions.

- Must have experience with packet capture, analysis, and troubleshooting tools across OSI Layers 1 - 3.

- Must have experience applying security patches, deploying/maintaining Proxy access and security policies, daily performance checks, audits/compliance, OEM coordination (TAC, RMA, reconfiguration), and scheduled config backups.

- Banking-industry experience preferred; strong candidates with the same technical experience from another industry are acceptable.

- Must be comfortable with a 24/7 NOC rotational shift environment at the client site.