Role Summary :

The NTR-x PSE will own installation, integration & support of NiCE NTR-x recording solutions for clients in Financial Services/Banking domain.

Must Have :

- Domain: 5-7 Yrs experience in Financial Services / Banking domain

- Recording Solutions: Hands-on with NiCE / Verint / any other recording solutions - Installation, Configuration, Upgrades & Maintenance on Windows/Cloud & NTRX

- OS: Strong Microsoft Windows Server/OS knowledge

- Telephony: IP/SIP communication analysis + Strong telephony background

- Networking: OSI 7-layer, TCP, UDP, LAN/WAN, NICs, Switches, Routers

- Troubleshooting: Wireshark, Log Analysis, Network testing utilities

- Scripting: Basic SQL / Shell - Query & Update knowledge

- Client Skills: Strong customer-facing skills. Able to lead tech discussions & represent NiCE in client meetings

- Cisco, Avaya, Varient mandatory

Good to Have :

- Integrations: Experience with PBX, Switch, ACD - Avaya, Cisco, Microsoft Teams, Amazon Connect

- Cloud: AWS - Primary, Azure. Virtualization - VMware, Citrix

- Advanced: MDC, LDAP, SSO, ACD Integration, DB Migration, DR & HA Designs

- Security: Active Directory, GPO, DNS, Certificate Authority, EFS, Hardening

Added Advantage :

- Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure

- Database: Microsoft SQL Server 2012+ - Install, Config, Admin, Backup, Recovery

Key Responsibilities :

- Install, integrate & configure NiCE NTR-x recording solution remotely as per standards

- Develop/configure software features per design specs & customer requirements

- Plan & execute Unit, Functional & System testing. Support UAT & Data Validation

- Assist customers/vendors with NiCE integration points

- Provide technical expertise across NiCE product suite - Design, Support, QA

- Escalate issues to Support, R&D & Management when needed

- Proactive communication with client & management on progress & risks

- Support after-hours, weekends, client-site & cross-time-zone as required

- Share customer feedback to R&D for product enhancements.