JOB SUMMARY :

The Production Support Manager will be responsible for managing the infrastructure that supports our payment gateway systems in a production environment.

You will oversee the deployment, monitoring, optimization, and maintenance of all infrastructure components. The role requires a strong technical background in cloud environments, networking, and security, along with the ability to lead and mentor a team of infrastructure engineers.

You will ensure that our systems run smoothly, meet business and regulatory requirements, and provide high availability for our customers.

KEY RESPONSIBILITIES :

- Manage and optimize the infrastructure for the payment gateway systems to ensure high availability, reliability, and scalability.

- Oversee the day-to-day operations of production environments, including managing cloud services (AWS), load balancing, database systems, and monitoring tools.

- Lead a team of infrastructure engineers and administrators, providing technical guidance and support to ensure infrastructure solutions are implemented efficiently and effectively.

- Implement and enforce best practices for infrastructure automation, provisioning, configuration management, and disaster recovery.

- Collaborate with development, security, and product teams to ensure infrastructure supports the needs of the business and complies with relevant regulations (PCI-DSS, GDPR, etc.).

- Monitor infrastructure performance and system health using monitoring tools and ensure quick resolution of any performance bottlenecks or system failures.

- Develop and maintain capacity planning, monitoring, and backup strategies to ensure scalability and minimal downtime during peak transaction periods.

- Manage and execute on-call duties, ensuring timely resolution of infrastructure-related issues and ensuring proper support coverage.

- Develop and maintain infrastructure documentation, including architecture diagrams, processes, and disaster recovery plans.

- Oversee regular patching, updates, and version control of production systems to minimize vulnerabilities.

- Conduct incident response, root cause analysis, and post-mortem analysis to prevent recurring issues and improve system performance.

- Ensure robust security practices are in place across production systems, including compliance with industry standards (e.g., PCI-DSS, ISO 27001).

- Drive continuous improvement of processes and tools for efficient production infrastructure management.

DESIRED CANDIDATE PROFILE:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- 10+ years of experience managing production infrastructure in high-availability, mission-critical environments, ideally within a payment gateway or fintech organization.

- Proven experience in managing cloud environments (AWS) and infrastructure-as-code tools such as Terraform, CloudFormation, or similar.

- Strong knowledge of network infrastructure, load balancing, firewalls, VPNs, and distributed system architectures.

- Experience with database systems (SQL, NoSQL) and database management, including high availability and disaster recovery strategies.

- Expertise in automation tools (e.g., Ansible, Chef, Puppet, or Kubernetes) for deployment, configuration, and management of infrastructure.

- Familiarity with containerization and orchestration technologies (Docker, Kubernetes).

- Experience with monitoring tools such as Prometheus, Grafana, Datadog, or similar, and the ability to analyze performance metrics.

- Deep understanding of security best practices, including data encryption, PCI-DSS compliance, and vulnerability management.

- Strong problem-solving skills, with the ability to quickly identify and resolve infrastructure-related issues.

- Excellent communication and leadership skills, with the ability to collaborate effectively across teams and drive initiatives forward.

- Ability to work well under pressure and in high-stakes situations, ensuring uptime and service continuity.

LOCATION : Yerwada, Pune