Job Title : Product Owner Digital (Mobile)

Department: Information Technology

Reports To : Head - Digital Products

Purpose :

We are looking for an experienced Product Owner Digital (Mobile) to own the vision, roadmap, backlog, and business outcomes for COMPANY's mobile application portfolio, including customer, property-owner, resident, sales-enablement, and employee-facing mobile experiences. The role will shape intuitive mobile journeys for prospective property buyers and existing owners across discovery, enquiry, sales engagement, onboarding, handover, ownership, community services, and ongoing relationship management.

The successful candidate will retain COMPANY accountability for mobile product strategy, feature prioritization, customer experience, and value realization while directing delivery by internal teams and strategic partners. The role requires strong real-estate and PropTech domain knowledge, a detailed understanding of buyer and owner behaviours, and sufficient technical depth across mobile frontends, backend services, APIs, integrations, cloud platforms, security, analytics, and application operations to make sound decisions throughout the product lifecycle.

Key Responsibilities :

Product Vision, Strategy and Roadmap :

- Own and communicate the product vision and multi-year roadmap for COMPANY's mobile portfolio, including COMPANY Living, COMPANY 360, COMPANY Central, and other approved customer, resident, sales, or employee mobile experiences.

- Translate COMPANY's business and customer strategy into mobile product themes, measurable outcomes, capabilities, release priorities, and investment proposals aligned with sales enablement, owner engagement, self-service, loyalty, and operational efficiency.

- Retain final accountability for roadmap decisions, feature prioritization, product value, and business acceptance; direct Cognizant and other partners within approved demand, sprint, and capacity arrangements.

- Maintain an outcome-based roadmap informed by user research, mobile analytics, app-store feedback, customer-service insights, operational incidents, technology health, market trends, risk, and regulatory requirements.

- Define product objectives and key results covering acquisition, activation, conversion, adoption, retention, task completion, digital self-service, reliability, and customer satisfaction.

- Manage the full mobile product lifecycle, including discovery, validation, design, development, launch, adoption, optimization, technical debt, platform upgrades, and retirement of obsolete capabilities.

Real-Estate Customer Journey and Mobile Experience Ownership :

- Develop a detailed understanding of real-estate journeys for prospective buyers, investors, property owners, residents, and sales agents, and translate domain needs into simple, trusted, mobile-first experiences.

- Own mobile journeys spanning property discovery, project and unit exploration, lead capture, enquiry, sales follow-up, customer onboarding, documentation, handover, payments, service requests, community services, notifications, and ongoing owner engagement where applicable.

- Ensure the mobile portfolio supports the distinct needs of buyers, owners, residents, sales representatives, and internal stakeholders while maintaining consistent customer data and experiences across web, CRM, ERP, contact centre, and physical sales channels.

- Work with Sales, Marketing, CRM, Customer Happiness, Handover, Property Management, Community Management, Finance, Legal, and Operations to resolve journey gaps and prioritize high-value mobile use cases.

- Maintain personas, journey maps, service blueprints, pain points, hypotheses, and mobile experience principles; validate solutions through research, prototype testing, usability studies, app reviews, feedback, and behavioural data.

- Champion intuitive navigation, responsive and accessible mobile design, localization, clear content, effective notifications, privacy, and consistent application of COMPANY brand and design standards.

Demand, Backlog and Mobile Release Management :

- Own the mobile product backlog and maintain a transparent, prioritized pipeline of features, enhancements, defects, technical enablers, platform upgrades, security remediation, analytics needs, and operational fixes.

- Define clear epics, user stories, acceptance criteria, business rules, mobile interaction requirements, supported device and OS expectations, non-functional requirements, and measurable outcomes.

- Lead discovery, refinement, sprint planning, reviews, demonstrations, and retrospectives with business analysts, UX/UI designers, architects, React Native engineers, backend and API teams, QA, DevOps, and delivery partners.

- Prioritize D1 and D2 enhancements within available capacity and develop business cases, estimates, dependencies, and delivery plans for larger D3 initiatives or separately funded projects.

- Own business readiness and user acceptance, coordinate business testers, approve release content, and ensure defects, dependencies, training, communications, support procedures, and rollback plans are addressed before launch.

- Govern iOS and Android release readiness, app-store submissions, phased rollouts, compatibility, mandatory upgrades, production deployment, and hypercare in line with approved policies and supported platforms.

Mobile Technology, Integration and Product Quality :

- Provide informed product direction across mobile technologies and architectures, including React Native, mobile web components, native device capabilities, Java Spring Boot, Node.js, .NET, SQL, cloud-hosted services, and headless content platforms.

- Understand and challenge solution designs covering mobile frontend behaviour, backend services, APIs, data synchronization, authentication, authorization, session management, deep links, push notifications, offline or poor-connectivity behaviour, scalability, resilience, and recoverability.

- Coordinate integrations with Salesforce, Oracle ERP, enterprise middleware, WordPress or other content platforms, payment gateways, digital identity, DocuSign, marketing tools, and analytics services; ensure ownership of dependencies and data-quality issues.

- Define and enforce non-functional requirements for app start-up and response time, API latency, availability, crash-free sessions, security, privacy, accessibility, device and OS compatibility, battery and network efficiency, observability, and maintainability.

- Work with technical teams to maintain effective CI/CD pipelines, source control, automated testing, deployment controls, app-store signing and release procedures, rollback approaches, coding standards, documentation, and secure development practices.

- Use Firebase, New Relic, AWS CloudWatch, approved analytics platforms, and other monitoring tools to track crashes, errors, application and API performance, availability, customer journeys, and release impact.

- Ensure mobile security requirements are embedded in design and delivery, including secure authentication, protection of customer and property data, API security, device-risk considerations, privacy consent, vulnerability remediation, and release compliance.

Operations and Partner Service Governance :

- Act as the accountable product owner for mobile service outcomes and govern Cognizant and other partners delivering functional analysis, UX/UI, mobile and backend development, QA, DevOps, monitoring, support, and release services.

- Ensure mobile incidents, service requests, performance degradation, integration failures, app-store issues, and recurring defects are prioritized and resolved through the agreed L1.5, L2, and L3 support model and ITSM processes.

- Review SLA and KPI performance, ticket trends, root-cause analyses, problem records, release quality, support volumes, knowledge articles, partner capacity, and continuous-improvement actions.

- Provide product leadership during priority incidents affecting buyers, owners, residents, sales teams, or senior stakeholders; coordinate communications, approve acceptable workarounds, and drive permanent resolution.

- Coordinate with Customer Happiness centres and support teams to address recurring mobile issues, improve user guidance, strengthen knowledge content, and reduce avoidable support demand.

- Run regular product, delivery, and service reviews; address missed commitments, quality gaps, unresolved dependencies, technical debt, and operational risks with clear owners and deadlines.

Analytics, Adoption and Stakeholder Leadership :

- Define the mobile measurement framework, including acquisition, activation, monthly active users, journey conversion, retention, feature adoption, task completion, funnel drop-off, crash-free sessions, performance, app ratings, and customer satisfaction.

- Use analytics, experimentation, app-store feedback, user research, service data, and market insight to identify opportunities, validate hypotheses, optimize journeys, and demonstrate product value.

- Plan product adoption, launch communications, user education, sales and service enablement, and feedback loops so new mobile capabilities achieve their intended business and customer outcomes.

- Maintain an executive view of roadmap progress, delivery confidence, realized benefits, adoption, customer outcomes, operational health, material risks, and decisions required.

- Build strong relationships across business and technology teams, balancing urgent commercial needs with customer trust, platform health, security, architectural integrity, and long-term product sustainability.

Skills and Abilities :

- Strong knowledge of real-estate and PropTech customer journeys, including property discovery, lead generation, sales engagement, buyer onboarding, handover, ownership, resident services, and post-sale engagement.

- Proven ability to define mobile product vision and roadmaps, prioritize backlogs, lead Agile delivery, govern releases, drive adoption, and measure value realization for customer-facing applications.

- Strong working knowledge of iOS and Android product delivery, React Native, mobile UX patterns, APIs, backend services, cloud platforms, integrations, CI/CD, application security, analytics, monitoring, and live operations.

- Practical understanding of React Native, Java Spring Boot, Node.js or .NET, SQL, Azure or AWS, headless CMS, Firebase, enterprise integration patterns, and app-store release processes; hands-on coding is not required, but technical depth is essential.

- Strong understanding of mobile UX research, prototyping, accessibility, localization, push notifications, deep linking, app performance, crash analytics, experimentation, and adoption management.

- Ability to govern managed-service and delivery partners using capacity plans, delivery milestones, SLAs, KPIs, quality measures, service reviews, escalation paths, and improvement actions.

- Excellent stakeholder management, facilitation, commercial judgement, written communication, presentation, negotiation, and evidence-based decision-making skills.

Minimum Requirements :

- Bachelor's degree in Business, Technology, Computer Science, Engineering, Digital Product Management, or a related discipline; a postgraduate qualification is an advantage.

- Minimum of 8 - 12 years of experience in digital products, business technology, or customer experience, including at least 5 years as a Product Owner, Product Manager, or equivalent leader for mobile applications.

- Demonstrated real-estate, property-development, property-portal, community-management, or PropTech domain experience is required, with a strong understanding of prospective buyer and property-owner journeys.

- Experience owning large-scale consumer or enterprise mobile applications across strategy, discovery, UX, delivery, app-store launch, analytics, optimization, and live operations.

- Experience working with multidisciplinary teams covering product analysis, UX/UI, React Native or native mobile development, backend and APIs, QA, DevOps, cloud, architecture, security, data, and service operations.

- Experience managing offshore or managed-service delivery partners and operating within Agile, ITIL, demand-management, change, release, incident, and problem-management processes.

- Product Owner or Agile certifications such as CSPO, PSPO, SAFe POPM, or equivalent are preferred; mobile UX, analytics, or customer-experience certifications are an advantage.

- Experience with UAE or GCC real-estate markets, customer expectations, mobile ecosystem considerations, and digital regulatory requirements is strongly preferred.

Personal Attributes :

- Customer-obsessed and commercially minded, with genuine curiosity about how buyers, property owners, residents, sales teams, and service teams use digital products.

- Strong ownership mindset with the confidence to make prioritization decisions, challenge assumptions, and drive delivery partners and internal teams to measurable outcomes.

- Structured, analytical, and comfortable moving between customer needs, business value, product detail, technical constraints, and operational performance.

- Collaborative and influential, with the ability to align senior stakeholders and multidisciplinary teams without relying on direct authority.

- Resilient, pragmatic, and calm under pressure, particularly during critical releases, production incidents, and competing business demands.