Company Preferred : Juspay or Razorpay

Role Overview :

We are looking for a data-driven, execution-focused Product Operations Specialist (45 years exp) to join our Product team. In this role, you will serve as the operational connective tissue between Product Management, Engineering, Data Science, Supply Chain, and Customer Experience teams.

You will be responsible for streamlining feature rollouts, optimizing internal and seller workflows, analyzing user feedback loops, and ensuring that our AI-driven ecommerce platform scales efficiently across diverse global markets.

Key Responsibilities :

1. Cross-Functional Execution & Launch Operations :

- Partner with Product Managers and Engineering teams to manage release readiness, go-to-market strategies, and post-launch feature rollouts.

- Serve as the primary liaison between technical teams and business operations (Supply Chain, Merchandising, CX) to translate product updates into operational workflows.

- Triage, prioritize, and escalate product bugs, platform disruptions, and operational bottlenecks to tech teams.

2. Data Analysis & Insights :

- Build, maintain, and monitor product health dashboards tracking adoption rates, feature performance, funnel conversion, and defect trends.

- Synthesize qualitative customer support insights, NPS feedback, and user behavior data into actionable feature enhancements for the Product team.

3. Process Optimization & Tooling :

- Audit and optimize the tech stack and internal software toolings used across merchandising, customer support, and order fulfillment teams.

- Standardize product management documentation, operational playbooks, SOPs, and user-training guides for internal stakeholders.

Required Qualifications & Skills :

- Experience : 4 to 5 years of relevant experience in Product Operations, Business Operations, Program Management, or Product Management within e-commerce, D2C, consumer-tech, or hyper-growth startups.

- Analytical Capability : Advanced proficiency in SQL, Excel/Google Sheets, and business intelligence visualization tools (Looker, Tableau, Metabase, PowerBI).

- Technical Savviness : Hands-on experience with product management and agile tracking tools (Jira, Confluence, Amplitude, Mixpanel, Notion).

- Execution & Project Management : Proven track record of managing crossfunctional projects simultaneously from conception to post-launch evaluation.

- Problem-Solving : Strong critical-thinking skills with comfort for navigating ambiguity in a fast-paced environment.

- Communication : Exceptional verbal and written communication skills to bridge technical terms for non-technical stakeholders.