- Drive along with engineering teams to support a range of features across order tracking, returns, exchanges, customer communications, and loyalty engagement, leveraging user transaction data.

- Translate clients digital transformation goals into actionable technical product strategies that enhance customer satisfaction, streamline processes, and maximize data utility.

Services Product Development :

- Collaborate with engineering teams to design and implement data pipelines, storage, and retrieval systems that ensure high data integrity, security, and accessibility.

- Lead data architecture discussions, focusing on enabling a scalable, performant backend that supports real-time insights and data-driven decision-making.

- Define and prioritize product requirements, balancing business and technical considerations to ensure smooth product delivery and scalability.

Stakeholder Engagement :

- Work closely with product, analytics, and engineering teams across clients global tech hubs to ensure the data hub meets diverse requirements for post-purchase use cases.

- Serve as a bridge between technical teams and non-technical stakeholders, clearly articulating product capabilities, limitations, and opportunities.

Compliance, Privacy, and Security :

- Ensure that the data hub complies with all regulatory requirements, including data privacy, data security, and data residency mandates in multiple regions.

- Work with security and legal teams to ensure ongoing compliance with industry standards and regulations related to handling customer data.

Performance & Continuous Improvement :

- Establish key performance indicators (KPIs) for the data hubs success, such as uptime, response time, data latency, and usage statistics.

- Monitor performance and drive continuous improvement, working to optimize data accessibility, reliability, and speed to enhance post-purchase experiences.