Product Integration Engineer - API/SDK Integration

Description :

Responsibilities :

- Understanding partners' business use case.

- Describing Kaleidofin products to partners. (Presales/Post-sales calls for clients).

- Product demo/docs walkthrough.

- Handling partner tech queries on email, live chat and calls.

- Handling/debugging merchants' Integration issues. (All Kaleidofin products, including SFTP set-up, APIs, SDKs, etc., etc. )

- Owning the support documentation initiative and ensuring that integration documentation is up to date.

- Conducting in-depth analysis for every issue before reaching out to any cross-functional teams for further support.

Requirements :

- Good exposure to API's and SDK integrations.

- Good experience in resolving different kinds of issues during integration (like API issues/Server not reachable/partner-side integration issues).

- How to make the BC onboarding process faster.

- Partners to integrate with APIs.

- Knows about REST API's, web hooks, and SFTP integrations. Worked with Partners to debug the issues.

- We are not hiring production support engineers. We are only looking for integration engineers. So, please look for the profiles accordingly.

- Travelling to partner locations as & when required.

- 4 to 5 years of experience handling clients for different API integrations from reputed fintech companies.

- FinTech experience is a must.

- To explain complex information in simple, clear terms to non-IT personnel.

Additional skills required :

- Ability to deal with complex issues.

- Logical thinker.

- Good analytical and problem-solving skills.

- Up-to-date technical knowledge.

- An in-depth understanding of the product and process.

- Good interpersonal and customer care skills.

- Accurate record-keeping.

- Excellent communication skills.

- Proficiency in English (both written and verbal).

- Experience in web development in one or more of the following : Java, JavaScript, C, C++, C#, VB. NET, PHP, or Python will be an added advantage.

- Hands-on experience with at least one programming language.

- Database queries (using SQL, etc., etc. )

- Should be able to read & understand different types of APIs in JSON, XML & other formats and should be able to use & prepare Postman collections for different APIs and help the partners integrate with these APIs.

- Any Bachelor's degree (Technical degree preferred).