Observe.AI is the leading AI agent platform for customer experience.

It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.

Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents.

It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.

Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.

Why Join Us :

Join Observe.AI and build the backend that powers AI agents, transforming customer service for global enterprises.

Youll work on complex, high-scale systems where your code has a direct and visible impact.

With a culture that prizes speed, innovation, and ownership, this is your chance to sharpen your skills and shape the future of AI-powered experiences.

Youll partner closely with product, design, and engineering leaders to define the roadmap and deliver solutions that truly matter.

If youre looking for an opportunity where your expertise drives innovation, your ideas shape the future of the platform, and your growth is fueled by working with smart, supportive peers, this is the place for you.

What Youll Be Doing :

- Contribute to building and deploying AI Agents for customer service in the form of Voice Agents, Chat Agents, and Coilots at enterprise scale.

- Contribute to the full application lifecycle by designing, coding, testing, deploying, and debugging all with a high bar on quality.

- Collaborate with the product and design team to translate the product roadmap into a clear and actionable technical roadmap.

- Develop reusable code, frameworks, and libraries to accelerate development and maintain consistency across projects.

- Optimize applications for speed, scalability, and reliability hence proactively addressing bottlenecks and performance issues.

- Implement robust security measures and data protection practices to safeguard applications and sensitive customer data.

- Design and manage scalable data storage solutions that ensure efficiency, reliability, and long-term maintainability.

- Build and scale efficient data pipelines to process large volumes of data with accuracy and speed.

- Review work of other team members (at all levels), provide feedback to them and lead by example on all of the above factors.

- Represent the observe engineering and demonstrate thought leadership at the tech conferences by presenting solutions to complex challenges.

What Youll Bring To The Role :

- 6- 9 years of experience in building large-scale products.

- Strong expertise in at least one high level programming language like Python, Java, Golang, and familiarity with a few more (You should be comfortable to working on Python with immediate effect and any other languages that fit the use case in future).

- Good knowledge in at least one of the SQL or no-SQL databases (like Postgres, MongoDB, Cassandra).

- In depth knowledge on some of the asynchronous communication tools (like Kafka, SQS temporal etc), good understanding of popular caching tools(like Ehcache, Memcache, Redis).

- Customer first thought process, ability to adapt quickly in a fast paced environment, Openness to learning new technologies, Ability to think and talk from first principles.

Perks & Benefits :

- Excellent medical insurance options and free online doctor consultations.

- Yearly privilege and sick leaves as per Karnataka S&E Act.

- Generous holidays (National and Festive) recognition and parental leave policies.

- Learning & Development fund to support your continuous learning journey and professional development.

- Fun events to build culture across the organization.

- Flexible benefit plans for tax exemptions (i. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging :

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy