Job Description:

Key Responsibilities:

- Lead end-to-end delivery of complex software/AI projects, ensuring scope, timeline, and quality objectives are met.

- Manage project lifecycle: initiation, planning, execution, monitoring, and closure.

- Gather and analyze business requirements and map them to technical use cases.

- Collaborate with internal stakeholders, engineering, and customers to define project plans and deliverables.

- Oversee integrations with CRMs, APIs, and third-party platforms.

- Ensure smooth deployments on cloud environments, considering scalability, networking, and security.

- Conduct customer meetings, manage expectations, and handle change requests effectively.

- Proactively identify risks, issues, and dependencies, and drive resolution.

- Maintain project documentation, dashboards, and regular status reporting.

- Ensure customer satisfaction through clear communication, timely delivery, and issue resolution.

Requirements:

- 5+ years of project management experience in software or SaaS delivery.

- Proven experience managing complex, multi-stakeholder projects.

- Strong knowledge of CRM and API integration methods.

- Good understanding of cloud systems, architecture, networking, and deployment methodologies.

- Familiarity with AI/ML, NLP, or conversational AI concepts (preferred).

- Strong background in requirement gathering, mapping to business use cases, and delivery execution.

- Excellent time management, organizational, and communication skills.

- Strong problem-solving abilities and customer-focused mindset.

- Ability to manage customer interactions and change requests professionally.